Cristian Baumann

Detail-oriented professional with proven strengths in hardware/software troubleshooting, customer service, and clear end-user communication. Skilled at diagnosing and resolving issues across desktops, laptops, peripherals, and common operating systems while documenting fixes and escalating effectively to reduce downtime. Known for staying calm under pressure, explaining technical concepts in plain language, and delivering fast, reliable support that improves the user experience.

Clerk - GEO Group

(2025-10)

• Maintained accurate electronic records and logs regarding inventory and workflow, ensuring timely data entry, document control, and audit-ready filing.
• Served as a front-line point of contact, responding to inquiries, resolving routine requests, and creating purchase requests for department needs.
• Followed strict policies for handling sensitive information, prioritizing accuracy and consistent process execution.

Correctional Officer - GEO Group

(2024-12 - 2025-10)

• Monitored operations and responded to incidents quickly and calmly, using established procedures to de-escalate conflicts and restore normal service.
• Documented events and actions in detailed reports and logs to support handoffs, investigations, and compliance requirements.
• Coordinated with supervisors and cross-functional staff, providing clear updates and ensuring consistent execution of safety and security protocols.

Security Professional - Allied Universal Security

(2022-08 - 2024-10)

• Provided customer-facing support and access control, answering questions, resolving issues, and maintaining a professional presence in a fast-paced environment.
• Completed thorough incident reports and daily activity logs, ensuring accurate documentation and timely escalation when required.
• Applied strong attention to detail to identify risks early, follow site procedures, and support a safe, compliant workplace.

Health Monitor - Floresville Residence and Rehabilitation

(2020-03 - 2021-01)

• Monitored resident status and documented observations accurately, supporting timely communication and continuity of care.
• Supported day-to-day operations through accurate recordkeeping, coordination with staff, and calm, respectful communication during high-stress situations.

Bachelors of Arts - Criminal Justice - University of Texas at San Antonio (2017-12)

Graduate Certificate - Cybersecurity - University of Texas at San Antonio (2025-05)