Cristina Penaherrera

Bilingual human services professional with 5+ years of experience in family support, case management, community outreach, and service coordination.

Background includes Family Preservation with Baltimore City Department of Social Services and Home Study & Post-Release Services for children and families. Experienced in family assessments, home visits, individualized service planning, caregiver engagement, and confidential documentation. Bachelor's degree in Psychology; fluent in Spanish and English.

Case Manager, Home Study & Post-Release Services - McKinley Children's Center

(2026-02 - 2026-09)

• Conducted home visits and assessments with children and sponsors, identifying family needs and coordinating services to support safety, stability, and well-being.
• Built trusting relationships with families through bilingual communication, service explanations, resource navigation, and consistent follow-up in person and remotely.
• Coordinated education, healthcare, legal, and community referrals; collaborated with providers to address service barriers and escalate complex concerns.
• Tracked family engagement and progress, documented contacts, and completed assessments and reports in Welligent and federal case-management systems.

Caseworker II, Family Preservation - Baltimore City Department of Social Services

(2024-02 - 2026-02)

• Supported a high-volume caseload of families through assessments, ongoing engagement, and coordinated service planning to address family needs and strengthen stability.
• Collaborated with caregivers, schools, healthcare teams, public agencies, and community organizations to connect families with resources and follow up on service gaps.
• Maintained accurate case records and progress reports in CJAMS while meeting state documentation and confidentiality requirements.

Case Manager - Oaks Dynamics

(2023 - 2023)

• Coordinated educational, behavioral, and therapeutic services; supported families through referrals, follow-up, and communication across multidisciplinary teams.

Registered Behavior Technician - Amigo Care

(2023 - 2024)

• Provided individualized behavioral support, documented client progress, and collaborated with supervisors and caregivers to respond to changing needs.

Independent Consultant, Workplace Wellness & Training - Remote

(2020 - 2022)

• Designed and facilitated bilingual workshops on stress management, communication, and workplace well-being for varied audiences.

Social Program Professional - Government Social-Inclusion Program, Ecuador - Ecuador

(2017 - 2020)

• Supported participants through outreach, service coordination, documentation, and collaboration with government and community organizations.

Bachelor's Degree - Psychology - Universidad Técnica Particular de Loja, Ecuador