Crystal Grant

Meticulous Client Success Manager with 20+ years experience in the medical industry, providing a superior client experience. Excellent written and oral communication skills; capable of explaining complex software issues in easy-to-understand terms.

Advocate4Me Rep Sr at United Health Care (2021-09 – 2024-11)

Provide outstanding support on multiple dedicated teams

• Claims Processing
• OJT (On-the-Job) Coach for Tier 1 & Tier 2 training classes, perform call audits and individual and group coaching
• CARE Support Mentor
• Engage with members by resolving inquiries and issues regarding eligibility, benefits, claims, spending accounts and documentation.
• Educate members about plan benefits
• Provide member and provider outreach as needed to assist with troubleshooting and resolving issues
• Research complex issues
• Assist members in navigating the myuhc.com website

Client Success Associate at Medi-Connect (2020-07 – 2020-10)

• Cultivate and manage customer relationships.
• Maintain communicative relationship with clients.
• Problem solving clients specific needs.
• Facilitate revenue generating opportunities.
• Implement on-boarding of software services to clients from start to finish.
• Improve customer experience by handling customer complaints or concerns.

Client Success Manager at EVP Information Services (1999-01 – 2019-12)

• Managed company's largest nationwide corporate accounts as well as individual clients.
• Implement on-boarding of software services to clients from start to finish, coordinating installations, maintenance and upgrades tailored to clients specific needs.
• Provide daily trouble-shooting and technical support via calls and emails.
• Execute daily/weekly/monthly billing and financial reports.
• Facilitate meetings with client decision makers to insure software satisfaction, software recommendations, financial guidance and up-sell new software services and or equipment to increase customer investment
• HIIPA Compliant Certified
• Knowledge of SaaS (Software as a Service), IVR (Interactive Voice Response), VoIP (Voice over Internet Protocol), Sip Trunking, Asterisk PBX Platforms and MySQL

Logistics Position at Logistics Telecom, Radica Games (1998-01 – 1999-12)

• Order, process and oversee new product & mock-up's manufactured in China
• Coordinate/ship product to marketing and sales team for toy shows and meetings

Basics – Brookhaven Community College (1997-01 – 1998-12)

HS Diploma – R.L. Turner High School (1997-01)