Paige Barnhill

Detail-oriented operations and claims professional with 20+ years of experience supporting business operations, claims administration, documentation management, reporting, and process coordination in corporate environments. Proven ability to work independently in remote settings while managing complex workflows, maintaining data integrity, and meeting deadlines. Experienced in claims analysis, compliance support, database management, contract administration, and cross-functional collaboration.

OSHA 10 Certified.

Warranty Claims Examiner at GAF (2019-09 – 2026-01)

• Managed end-to-end warranty claim investigations from intake through resolution.
• Analyzed inspection reports, supporting documentation, and warranty requirements to determine claim outcomes.
• Coordinated with field representatives, contractors, and internal departments to facilitate claim resolution.
• Maintained detailed claim documentation and ensured compliance with company policies and warranty guidelines.
• Negotiated settlements and prepared settlement documentation.
• Managed multiple active claims simultaneously while meeting service-level expectations and deadlines.
• Supported special projects and workflow improvement initiatives.
• Maintained accurate claim records utilizing internal databases and reporting systems.

Customer Care Representative – Steep Slope at GAF (2018-02 – 2019-09)

• Managed customer orders, product inquiries, and account-related requests.
• Generated operational reports and supported internal sales initiatives.
• Coordinated with manufacturing, logistics, and sales teams to resolve issues and improve customer satisfaction.
• Maintained accurate account and order documentation.

Website Registration Representative at TGI Office Automation (2017-06 – 2018-02)

• Managed client and equipment registrations for web-based platforms.
• Maintained data accuracy and resolved registration discrepancies.
• Generated reports and fulfilled customer data requests.
• Provided remote platform training and administrative support.

Customer Service Representative – Universal Biller at Ricoh Americas Corporation (2014-10 – 2017-06)

• Maintained billing, maintenance, and contract records within Oracle systems.
• Investigated and resolved billing discrepancies and account issues.
• Processed contract updates, billing adjustments, and credit memos.
• Ensured database integrity through accurate record maintenance.
• Produced reports and collaborated with cross-functional teams to resolve operational issues.

Customer Service Representative & Post Sales Support Representative at Ricoh Americas Corporation (2005-01 – 2013-12)

• Managed commercial and major account relationships, processed orders, maintained contract records, and resolved billing and account issues.
• Prepared operational reports, monitored inventory and shipment activity, and collaborated with accounting, sales, and operations teams.
• Supported process improvements, account administration, and customer documentation requirements.

Dispatcher at Bergen County Harley-Davidson (2013-01 – 2013-12)

• Coordinated service scheduling, technician assignments, parts procurement, documentation, and workflow tracking.

Distribution Help Desk Specialist & Data Maintenance Agent at Cendant Corporation (2003-01 – 2005-12)

• Maintained database accuracy, resolved system and reservation issues, generated operational reports, and supported quality assurance initiatives for corporate distribution systems.

Associate Degree in Liberal Arts – Becker College