D Garcia

I am an intelligent,punctual and very hardworking man. Im looking for a job where my years of service in hospitality and healthcare would be an asset. My spanish.my ability to adapt and my compassion for others has served me well over the years. I continue to learn,listen and to be of service in all areas of my life. Authorized to work in the US for any employer

Member Care Professional/REMOTE at Centene (2024-12 – Present)

Nurse Advice/ Member Admin

• Answer incoming calls for Centene Nurse Advice Line (Remote)
• Triage members/ enter symptoms in acuity tool to gage whether urgent case or not
• Transfer calls to various departments
• Apply knowledge of Hippa and healthcare details to various situations

Patient Service Representative/Medical Records/Referral Specialist at Ryan NENA Community Health NYC (2021-06 – 2024-06)

• Speak with patients & providers daily by phone, TEAMS & email
• Keep Drs schedules current
• faxed patient medical information to Doctors offices, confirmed signed consent forms
• Authorize medical Radiology procedures (MRI, CT +) with insurance companies & scheduled appointments
• Make urgent appts with specialists when applicable.
• Use various medical computer software/ECW/EPIC
• Answer calls and inquiries at a busy non profit Manhattan community clinic
• Very comfortable with medical terminology
• HIPPA educated/ worked closely with Medical Records department

Renaissance NY Midtown Lead Navigator / Concierge at Renaissance Hotels (2016-02 – 2021-04)

Lead Concierge at a 4 Star, 378 room hotel in a busy area of Manhattan

• Responsibilities include restaurant recommendations, reservations, theater tickets,
• Responding to all guest and vendor emails in a timely and succinct manner
• Organizer of a weekly lobby event (per our brand )that focuses on local art, food, music
• Attended weekly Concierge events *Broadway shows, museums, restaurants

Medical Coding – Penn Foster (2024-04)

High school diploma – Sinton High School

Education – The University of Texas at Austin (1994 – 1999)