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Results-driven customer service, account support, and human resources professional with 10+ years of experience in process optimization, software testing, and team leadership. Proven track record in improving workflows, managing high-volume onboarding, and delivering exceptional client service. Skilled in cross-functional collaboration, data analysis, and compliance oversight.

HR Coordinator - Primeflight Aviation

(2025-12)

• Facilitates the hiring process by scheduling interviews, conducting background checks, administrating drug test and leading new-hire orientations.
• Serves as the primary point of contact for staff to answer questions about company policies, time-off requests, and payroll.
• Administers benefits and leave of absences.
• Schedules appointments for fingerprinting and badging.
• Maintains accurate personnel records in HR information systems (HRIS) and tracks compliance with labor regulations.
• Coordinates performance review cycles and organizes company-wide training sessions or employee engagement events.

Testing Analyst - Apex Systems Incorporated - Glen Allen, VA

(2018-09 - 2025-05)

• Designed and executed test strategies, plans, and scripts for custom software solutions, ensuring alignment with SDLC.
• Created test data scenarios manually and via automation tools, identifying and resolving software defects before release.
• Partnered with Business Systems Analysts and developers to support User Acceptance Testing, improving defect resolution speed.
• Generated and analyzed complex reports using PS Query, Query Analyzer, MS Access, Crystal Reports, and Excel to support business decisions.
• Provided actionable feedback to management, identifying process inefficiencies and system enhancement opportunities.

Healthcare Account Support Team Lead - Apex Systems Incorporated - Glen Allen, VA

(2015-05 - 2018-09)

• Directed onboarding operations for healthcare clients, ensuring compliance with background checks, I-9, W-2, and client-specific requirements.
• Managed onboarding/offboarding for consultants, liaising between Compliance, Billing, and Legal to meet SLA standards.
• Oversaw and mentored a team of 20 Account Support Specialists, improving onboarding turnaround time by 15%.
• Coordinated audits, maintained SharePoint documentation, and produced organizational charts and reports for management.

Onboarding Coordinator - Apex Systems Incorporated - Glen Allen, VA

(2013-05 - 2015-06)

• Managed pre-employment processes, including background checks, drug screenings, and compliance documentation.
• Trained new onboarding staff in policies, procedures, and best practices, reducing error rates in documentation.

Accounting Clerk - CBRE/Capital One - Richmond, VA

(2012-02 - 2013-04)

• Processed and validated facility and art management invoices, ensuring accuracy in contract terms and service dates.
• Liaised with vendors and internal teams to resolve billing discrepancies.

Administrative Assistant / Accounts Receivable Billing Specialist - Capital Region Airport Commission - Richmond, VA

(2011-09 - 2012-02)

• Supported executives with scheduling, correspondence, and event coordination.
• Managed billing operations, processed high-volume transactions, and implemented new billing formats to streamline workflows.

Diploma - Gloucester High School