Damion Bryan

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Professional to the next level

Customer Service Manager 04/2021 to Current

Tanager, Inc, Annapolis Junction, MD

• Supervised 12 customer support engineers in providing excellent customer service to callers requiring assistance for software deployments.
• Monitored customer service calls to verify representatives' adherence to service standards and best practices.
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Identified opportunities for process improvements such as reducing downtime during deployments with thorough pre-implementation testing and validation protocols.
• Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Enhanced team productivity by implementing effective training programs tailored to individual needs.
• Increased customer retention rates through proactive outreach efforts and personalized followups.
• Established strong relationships with clients, promoting trust and loyalty in our brand.

Established strong relationships with clients, promoting trust and loyalty in our brand