Danel Bailey
Administrative Manager
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About
Dedicated and results-oriented business professional with experience in administration, banking, finance, and customer service. Proven ability to lead teams, manage daily operations, process financial transactions, and build strong customer relationships. Recognized for professionalism, attention to detail, and excellent communication skills. Passionate about delivering exceptional service while contributing to organizational growth and operational excellence.
Experience
Administrative Manager - Red Roof Inn and Suites
(2023-11)
- Supervise front desk staff and prepare employee work schedules.
- Oversee guest check-ins, check-outs, reservations, and registrations.
- Resolve customer concerns professionally while maintaining high service standards.
- Process payments, balance cash registers, and maintain accurate records.
- Prepare administrative reports and support daily business operations.
- Ensure company policies and procedures are followed.
Micro Finance Teller/ Loans Officer - BlueStart Capital t/a Courts Ready Cash
(2022-09 - 2023-07)
- Interviewed customers and processed personal loan applications.
- Explained loan products, repayment terms, and available financing options.
- Evaluated customer income to determine credit eligibility.
- Ensured loan documentation was accurate and compliant with company policies.
- Worked toward monthly lending targets while maintaining quality customer service.
- Processed customer payments and maintained accurate financial records.
- Managed daily cash transactions and loan disbursements.
- Assisted customers with loan requirements and account inquiries.
- Maintained accuracy and confidentiality while handling financial transactions.
Customer Service Representative - Tax Administration Jamaica
(2019-03 - 2022-06)
- Responded to customer inquiries regarding products and services.
- Processed applications, forms, and service requests.
- Resolved customer concerns efficiently while providing excellent service.
- Collaborated with team members to meet customer needs.
Education
Associate of Science degree - Business Administration (AS.c) - College of Agriculture Science and Education (2019-09 - 2021-08)
High School Diploma - Port Antonio High School (2015-09 - 2019-06)
