Cynda Spann

Medical Office Manager and Healthcare Administrative Professional with 14+ years of experience in patient scheduling, insurance verification, prior authorizations, EMR documentation, HIPAA compliance, and physician support. Proven ability to manage front-office operations, coordinate patient care, and maintain efficient workflows in fast-paced healthcare environments.

Medical Office Manager at Grace Healthcare Group, PLLC (2025-06 – 2026-05)

• Managed daily operations for a rural primary care clinic supporting a sole provider.
• Performed complete chart documentation for all patient visits, accurately recording provider assessments, treatment plans, diagnoses, and patient information within the EMR system.
• Obtained vital signs, updated patient histories, and assisted with clinical documentation.
• Processed prior authorizations, medication refill requests, and referrals.
• Coordinated patient scheduling and managed provider workflow.
• Maintained HIPAA compliance and ensured adherence to healthcare regulations.
• Served as the primary administrative and clinical support staff member, facilitating efficient patient care and office operations.

Medical Receptionist at TPC Medical (2022-02 – Present)

• Managed front-office operations for a high-volume pain management practice serving more than 300 active patients under one provider.
• Coordinated patient scheduling, registration, and appointment management.
• Collected and processed patient payments through debit and credit card transactions in accordance with pain management practice policies.
• Prepared and reconciled daily payment reports and deposits, ensuring accurate financial records.
• Performed monthly balancing and account reconciliation to maintain financial accuracy.
• Maintained patient records, treatment documentation, and confidentiality in compliance with HIPAA regulations.

Medical Receptionist at Dickson Medical Associates (2018-01 – 2021-12)

• Cross-trained to work across four medical office locations supporting more than 50 physicians and healthcare providers.
• Provided administrative support for multiple specialties including primary care, pediatrics, cardiology, dermatology, and numerous other medical disciplines.
• Managed patient scheduling, registration, insurance verification, and medical records.
• Adapted quickly to varying specialty-specific workflows and provider requirements.

Medical Receptionist at Tennessee Orthopaedic Alliance (2011-06 – 2017-12)

• Managed scheduling and front-office operations for six orthopedic physicians within a practice of 26 orthopedic specialists.
• Coordinated patient appointments, referrals, insurance verification, and surgical scheduling.
• Supported high-volume specialty practices while ensuring excellent patient service.

Associates in Mortuary Science – John A Gupton College (2008-08 – 2009-12)