Danetra Martin

Detail-oriented healthcare administrative professional with 3+ years of experience in prior authorizations, insurance verification, patient coordination, and medical billing support. Skilled in working with payer portals, EMR systems, and internal tracking tools to obtain timely authorizations and prevent treatment delays. Strong knowledge of reimbursement processes, HIPAA compliance, and high-volume workflows. Organized, dependable, and able to work successfully in a remote environment.

Care Coordinator & Insurance Support at Washington Eye Physicians & Surgeons (2024-06 – 2025-08)

• Managed prior authorizations and renewals for specialty treatments to maintain uninterrupted patient care.
• Contacted insurance companies through payer portals and phone systems to secure approvals quickly.
• Verified insurance benefits, coverage requirements, and reimbursement eligibility.
• Maintained accurate patient records and authorization documentation in EMR systems.
• Coordinated with physicians and staff regarding treatment approvals and scheduling.
• Managed multiple priorities independently in a fast-paced setting.

Patient Coordinator at Feldman ENT (2021-05 – 2023-03)

• Processed prior authorizations for hearing aids and related services.
• Verified insurance eligibility, benefits, and billing information.
• Assisted patients with scheduling, check-in/check-out, and phone support.
• Maintained accurate records and updated documentation in EMR systems.
• Resolved patient and insurance issues while delivering strong customer service.