Nachelle Augustin

Empathetic and results-driven Master of Social Work (MSW) professional with over eight years of healthcare and care management experience spanning home care coordination, memory care leadership, and in-home therapy. Highly skilled in developing individualized care plans, conducting home supervisory visits, leading care teams, and navigating complex family dynamics with exceptional communication and crisis intervention skills. Also skilled in collaborating with healthcare teams and providing compassionate, individualized care to diverse populations.

Care Support Coordinator - First Light Home Care - Needham, MA

(2022)

• Create and/or update detailed care plans related to all ADL’s and IADL’s
• Perform caregiver supervisory visits at client homes
• Communicate with confidence and maturity with clients and their families to problem-solve
• Sensitively and empathetically support clients and family members who are in stressful situations
• Communicate efficiently to work through care needs
• Conduct Caregiver introduction visits
• Support, guide, oversee and create trusting relationships with staff/caregivers
• Accurately document all conversations and pertinent information into software database
• Communicate/report pertinent information to supervisor and office staff after home visits
• Compassionately and patiently interact by phone to maintain professional relationships with other professionals, including care managers, social workers as well as elderly clientele and their families
• Attend Weekly Meetings
• Participate in on-call rotation

Memory Care Director - Sunrise Senior Living - Arlington, MA

(2021 - 2022)

• Perform assessments and develop Individualized Service Plans (ISP)
• Participate in recruiting, hiring, training, and coaching a high-quality team
• Provide recognition and create an engaged culture for staff members
• Attend to residents’ and families’ needs
• Express leadership role by problem-solving and decision making
• Provide daily operations supervision, discipline, and counseling
• Handled manager on duty tasks
• Maintaining a schedule for Care Managers that aligns with staffing patterns
• Possess written and verbal skills for effective communication
• Facilitate group presentations, training and effectively communicate with family members
• Attend and assist to where is needed

Clinician - The MENTOR Network - Lawrence, MA

(2020 - 2021)

• In-Home Therapy (IHT), working with families individually or as a group
• Provided quality services and individualized supports that lead to growth and independence
• Addressed physical, intellectual, or behavioral challenges by using psychotherapy or appropriate interventions
• Used different techniques in sessions, such as CBT triangle, ecomaps, roleplaying
• Wrote diagnoses and clinical formulation based on the clients ‘needs
• Set goals and objectives with families to formulate a treatment plan
• Worked with teammates or other clinicians to formulate diagnoses or treatment plans that best suit the family’s needs.
• Practiced confidentiality and worked with client’s files regularly
• Evaluated client’s progress weekly by using the necessary scales or tools
• Used specific database to enter client’s information for insurance purposes

Internship - Association of Haitian Women (AFAB) - Dorchester, MA

(2019 - 2020)

• Assess immediate crisis needs of clients and address them appropriately
• Work with clients to develop and maintain relevant and meaningful case plans
• Meet regularly with clients to support case plan accomplishment
• Manage incoming calls and walk-ins and complete necessary documentation
• Support the daily operations of the office
• Complete and maintain client records that document services provided
• Educate clients about the dynamics of domestic violence and sexual assault
• Provide clients with the options and resources that are available
• Refer clients to other agencies and resources
• Participate in staff meetings, case conferences, and other meetings as needed
• Facilitate support groups as needed
• Perform other duties as assigned by Client Programs Director

Admin/Sales Associate - In Vitro ADMET Laboratories - Malden, MA

(2017 - 2019)

• Generated quotes, packing slips, and labels
• First point of contact for all phone calls, visitors, and professionals
• Welcomed, and directed all to the appropriate person in a friendly and professional manner
• Coordinated outgoing and incoming mail and deliveries
• Copying, filing, scanning, faxing, uploading documents
• Provided ongoing clerical, organizational, and documentation support to members of the staff as needed
• Stocking of supplies
• Light office cleaning as needed
• welcomed and directed visitors
• Created spreadsheets and presentations
• Filing.

Internship - Harvard Medical School, Vascular Biology Program - Boston, MA

(2017 - 2019)

• General Cancer Research, such as breast, prostate, and skin cancer
• Performed laboratory work such as tissue culturing
• Administered experiments on mice by growing cancer in them with the purpose of finding a cure

Nursing Assistant - Wingate Assisted Living - Chestnut Hill, Boston, MA

(2017 - 2019)

Nursing Assistant - Guardian Angel Senior services - Billerica, MA

(2016)

• Worked with residents that have different diagnoses which include Alzheimer’s, heart disease, osteoporosis, etc.
• Assisted with tasks to help meet the mental and emotional need of the residents
• Provided one-on-one care support on activities of daily living such as bathing, dressing grooming, etc.
• Provide companionship and respond to patients’ needs
• Attended nutrition and weight management focus group meetings
• Updated and maintained reaction of the patient to neuro-rehabilitative therapies for future reference
• Answering patient calls as requested
• Checking vital signs such as blood pressure and heart rate
• Stocking supplies
• Assisting with medical procedures and Safety procedures

Receptionist - Wingate Assisted Living - Boston, MA

(2014 - 2018)

• Performed administrative tasks
• Contributed to all tasks and activities
• Organized and update confidential files of patients
• Worked with Microsoft Office daily
• Set up meetings
• Answered phone calls
• Scheduled appointments and upcoming events

Receptionist - Youville House Assisted Living Cambridge - Boston, MA

(2013 - 2014)

• Performed administrative tasks
• Contributed to all tasks and activities
• Organized and update confidential files of patients
• Worked with Microsoft Office daily
• Set up meetings
• Answered phone calls
• Scheduled appointments and upcoming events

Resident Assistant - Pine Manor College - Chestnut hill, MA

(2014 - 2016)

• Assisted first-year students with the transition to Pine Manor College
• Met and built rapport with each student of the RA’s assigned residence hall
• Participated in duty rotations
• Mediated resident conflicts
• Acted as a liaison between student and staff
• Built community within the residence hall

Masters of Social Work (MSW) - Boston College (2023)

Bachelor of Science - Biology - Pine Manor College (2017)