Daniel Dawkins

Hands-on IT Systems Administrator with extensive experience managing Windows/Linux environments, Microsoft 365, network infrastructure, and cybersecurity operations. Proven ability to support enterprise systems, optimize performance, and ensure uptime across hybrid cloud and on-prem environments. Strong background in Active Directory, endpoint management, network security, and Tier 1–3 support. Adept at troubleshooting complex issues while aligning IT systems with business needs.

IT Manager / Systems Administrator - United Bank for Africa - New York, NY

(2008-06 - 2026-02)

• Administered and maintained Windows and Linux servers in both on-premises and cloud environments, ensuring high availability
• Managed Active Directory, Group Policy, DNS, DHCP, and user access controls across enterprise systems.
• Led Microsoft 365 administration, including user provisioning, licensing, Exchange, SharePoint, and OneDrive support.
• Monitored system health, availability, and performance; performed patching, upgrades, and preventative maintenance.
• Supported network infrastructure including firewalls (Fortinet, SonicWall), VPN connectivity, LAN/WAN operations, and remote access solutions.
• Implemented and maintained cybersecurity controls, including endpoint protection (CrowdStrike, McAfee), firewalls, and security policies.
• Managed backup and disaster recovery systems (Veeam, TSM), including testing and validation of recovery processes.
• Delivered Tier 2/3 support for infrastructure, network, and end-user issues; resolved complex incidents in a timely manner.
• Oversaw device deployment and lifecycle management (laptops, desktops, mobile devices), including onboarding/offboarding processes.
• Maintained IT asset inventory, licensing compliance, and system documentation.
• Coordinated with regulators (OCC/CBN) and external auditors
• Collaborated with vendors and internal stakeholders to support infrastructure upgrades and system implementations.
• Provided user training and promoted cybersecurity awareness and best practices across the organization.

Systems/Programming Specialist - United Bank for Africa - New York, NY

(2006-09 - 2008-06)

• Supported enterprise banking systems including SWIFT, IBIS, and compliance platforms.
• Managed user access, permissions, and security administration.
• Performed software patching, upgrades, and system maintenance.
• Troubleshot application and system issues to maintain operational continuity.

Bachelor of Science - Computer Science