Daniel Dawkins
IT Systems Administrator
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About
Hands-on IT Systems Administrator with extensive experience managing Windows/Linux environments, Microsoft 365, network infrastructure, and cybersecurity operations. Proven ability to support enterprise systems, optimize performance, and ensure uptime across hybrid cloud and on-prem environments. Strong background in Active Directory, endpoint management, network security, and Tier 1–3 support. Adept at troubleshooting complex issues while aligning IT systems with business needs.
Experience
IT Manager / Systems Administrator - United Bank for Africa - New York, NY
(2008-06 - 2026-02)
- Administered and maintained Windows and Linux servers in both on-premises and cloud environments, ensuring high availability
- Managed Active Directory, Group Policy, DNS, DHCP, and user access controls across enterprise systems.
- Led Microsoft 365 administration, including user provisioning, licensing, Exchange, SharePoint, and OneDrive support.
- Monitored system health, availability, and performance; performed patching, upgrades, and preventative maintenance.
- Supported network infrastructure including firewalls (Fortinet, SonicWall), VPN connectivity, LAN/WAN operations, and remote access solutions.
- Implemented and maintained cybersecurity controls, including endpoint protection (CrowdStrike, McAfee), firewalls, and security policies.
- Managed backup and disaster recovery systems (Veeam, TSM), including testing and validation of recovery processes.
- Delivered Tier 2/3 support for infrastructure, network, and end-user issues; resolved complex incidents in a timely manner.
- Oversaw device deployment and lifecycle management (laptops, desktops, mobile devices), including onboarding/offboarding processes.
- Maintained IT asset inventory, licensing compliance, and system documentation.
- Coordinated with regulators (OCC/CBN) and external auditors
- Collaborated with vendors and internal stakeholders to support infrastructure upgrades and system implementations.
- Provided user training and promoted cybersecurity awareness and best practices across the organization.
Systems/Programming Specialist - United Bank for Africa - New York, NY
(2006-09 - 2008-06)
- Supported enterprise banking systems including SWIFT, IBIS, and compliance platforms.
- Managed user access, permissions, and security administration.
- Performed software patching, upgrades, and system maintenance.
- Troubleshot application and system issues to maintain operational continuity.
Education
Bachelor of Science - Computer Science
