Daniel Elizalde

Guest Representative

Talent

Clermont, FL 34711Member since August 6, 2026

Effective communicationBeverage preparationResponsible alcohol serviceInventory management

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Effective communicationBeverage preparationResponsible alcohol serviceInventory management

About

Energetic, customer-focused professional with over 8 years of experience in hospitality, retail, and customer service. Recently certified in bartending through ABC Bartending School, offering hands-on expertise in beverage preparation, responsible alcohol service, and guest engagement. Recognized for delivering exceptional customer experiences while effectively multitasking in fast-paced environments and maintaining a clean, organized, and welcoming atmosphere.

Proficient in crafting cocktails tailored to customer preferences and employing efficient workflow management to ensure seamless operations during peak hours, complemented by a solid understanding of inventory control and supply management for optimal bar performance.

Experience

Guest Representative - Airbnb Host

(2024-11)

Coordinated property maintenance and repairs, enhancing overall guest experience and safety.
Oversaw booking management systems, optimizing occupancy rates through strategic pricing adjustments.
Monitored sales trends to adjust pricing strategies for optimal profitability.
Analyzed guest feedback to identify improvement areas, leading to enhanced service offerings.
Improved customer satisfaction by addressing and resolving complaints promptly.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Coordinated check-in and check-out processes, ensuring seamless experiences for guests.
Greeted guests upon arrival by providing warm welcome.

Bartender/Barback - Ocean One Bar and Grille - Miami, FL

(2025-01 - 2026-05)

Handled high customer volumes during special events, nights, and weekends.
Crafted cocktails and beverages according to standard recipes, ensuring consistency and quality.
Maintained cleanliness and organization of bar area, adhering to health and safety standards.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Followed alcohol awareness procedures for preventing excessive guest intoxication.

Manager - The Lash Lounge - Miami, FL

(2023-05 - 2024-11)

Led team in delivering exceptional customer service and enhancing client satisfaction.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Fostered a positive workplace culture, enhancing employee engagement and retention.
Developed and implemented training programs to ensure compliance with safety standards.
Coordinated inventory management, ensuring availability of supplies while minimizing waste.
Maintained professional, organized, and safe environment for employees and patrons.

Team Lead/Supervisor - FedEx Ground - Homestead, FL

(2022-10 - 2023-05)

Oversaw daily operations, ensuring compliance with safety and quality standards.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Worked different stations to provide optimal coverage and meet production goals.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Managed schedules, accepted time off requests and found coverage for short shifts.

Stock Lead - American Eagle Outfitters - Florida City, FL

(2021-05 - 2022-10)

Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
Trained and mentored team members on best practices for stock handling and organization.
Implemented process improvements that enhanced efficiency in receiving and storing merchandise.
Executed daily audits of inventory, ensuring compliance with company standards and policies.
Maintained a safe working environment, complying with company safety policies and OSHA regulations.
Maintained effective communication with sales staff regarding product availability, shipment arrivals, and merchandise-related inquiries.
Identified opportunities for process improvement within the stockroom operations to enhance efficiency and productivity.

Stock & Sales Associate - Macy's - Doral, FL

(2019-12 - 2021-05)

Assisted customers with product selection and inquiries to enhance shopping experience.
Collaborated with team members to maintain store presentation standards and stock replenishment.
Trained new associates on customer service protocols and operational procedures for improved performance.
Led inventory management initiatives, reducing stock discrepancies through meticulous organization and reporting.
Managed returns, exchanges and refunds in accordance with store policy.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Sales Agent/Customer Service Representative - Alorica - Cutler Bay, FL

(2017-05 - 2019-12)

Developed strong customer relationships to enhance satisfaction and retention.
Assisted in developing standard operating procedures for the call center, improving consistency across all interactions with customers.
Managed high-volume inbound calls to resolve customer inquiries efficiently.
Provided timely and accurate information regarding products and services to enhance customer satisfaction.
Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Informed customers of promotions to increase sales productivity and volume.
Achieved sales targets consistently by applying effective sales strategies and techniques.