Daniel Maley

Communication graduate with five years of customer-facing retail, live-event, and high-volume service experience, plus recent work in technology evaluation, reporting, documentation, and operational analysis. Strong fit for Happy Goat Dispensary through organized communication, daily-priority tracking, cash-handling accuracy, staff/customer coordination, vendor-facing professionalism, and calm problem-solving in fast-paced in-person operations. Comfortable moving between priorities, learning evolving systems, and supporting managers with practical follow-through.

Software Evaluator - Consumer Electronics Program - Remote

(2024-09 - 2026-03)

• Tested and documented 3,100+ issue reports across phones, tablets, watches, TVs, and computers, identifying user-facing friction, process gaps, and operational patterns.
• Prepared clear written reports that translated complex product behavior into practical findings for review, prioritization, and follow-up.
• Managed multiple concurrent evaluation tasks while maintaining documentation accuracy, confidentiality, and consistent reporting standards.

Merchandise Host - Disney Theatrical Studios - Rochester, NY

(2023 - 2023)

• Drove roughly $36,000 in retail merchandise sales by reading customer needs, explaining options clearly, and supporting fast in-person purchasing decisions.
• Managed 100+ simultaneous customers during peak intermissions while maintaining line flow, service quality, and transaction accuracy.
• Handled cash and card transactions accurately under time pressure with zero till variance.

Wash Attendant - Buckman's Carwash - Rochester, NY

(2016-11 - 2022-05)

• Served 80 to 120 customers per shift for five years in a fast-paced service environment requiring reliability, composure, and clear communication.
• Explained service tiers, resolved customer questions, and supported smooth front-line operations during high-volume periods.
• Built rapport with repeat customers while keeping service interactions efficient, professional, and resolution-focused.

Communication Specialist - SUNY Brockport Parking & Transportation - Brockport, NY

(2022-09 - 2023-05)

• Resolved concurrent customer issues by asking targeted questions, explaining policies clearly, and guiding each case toward a clean resolution.
• Processed 5,000+ LiDAR plate scans per week across 6-day shifts, supporting accurate records and high-volume operational tracking.
• Balanced customer-facing service with back-end record accuracy, issue review, and administrative follow-through.

AI Strategy Consultant - Forest Hill Labs - Remote

(2024-06 - 2024-08)

• Co-authored plain-language material on AI bias and regulation, turning complex policy and technical concepts into usable explanations for non-specialist readers.
• Supported organized research, written communication, and document development for a small-team consulting environment.

B.S. - Communication - State University of New York, Brockport