District Manager - WellNow Urgent Care - NY
(2023-01 - 2025-12)
- Responsible for the oversight of operations, growth and development of assigned District.
- Direct Supervision of Clinic Leads, Providers and Clinic Staff to ensure site goals are achieved.
- Lead a team of 4 to 8 Site Managers to utilize best practices, meet regulatory standards and implement continuous techniques to maximize efficiency.
- Secured budgeted profited targets.
- Liable for the overall management of operations, coordination, performance results and evaluation of all functions within my District.
- Collaborated with Regional and Regional Director of Operations, Direct Market Operations, Site Manages, Providers and vendors to help sites achieve business goals, and guarantee workflow in sites to achieve maximum productivity.
- Ensured that Site Managers plan, organize, manage operations within their assigned sites, including hiring staff, training, onboarding scheduling, and inventory management in accordance with company standards.
Area Manager - Pandora - Holyoke, MA
(2019-01 - 2023-12)
- Planned and Secured revenue and sales performance in Owned and Operated Stores in Albany, Poughkeepsie NY, and Holyoke, Ma through managing relationships with Store Managers.
- Standardized high performance on teams with a talent focused mindset through recruitment, development, and training.
- Facilitated in the company's most historical Acquisition Project in Las Vegas, NV and fully onboarded The Venetian Shoppes Team to Owned and Operated practices.
- Monitored and managed budgets and inventory levels from 1.4M – 2.05M stores within the Region.
- Partnered with District Manager to set budgets, inventory allocations and new KPI goals for Region.
- Delivered compliance in key operating issues (audits, loss prevention, policy, procedures); through re-training Store Managers on methods to ensure compliance, improve productivity and reduce shrink.
Operations Assistant Store Manager - Starbucks Coffee Company - East Green Bush, Troy, Clifton Park, NY
(2017-01 - 2019-12)
- Audited Prepared Orders and ensured that the store was adequately stocked with items vital to daily operations.
- Maintained compliance of all State, local and FDA sanitary, safety and health standards.
- Supervised all day to day activities of Cashiers, Barista's, Food Warmers, Café and Drive though functions and back of house operations.
- Forecasted weekly, monthly and yearly sales, food pars, and delivered strong schedules to anticipate high volume sales.
- Conducted and coordinated onboarding of new employees and on the job training for all employees.
Store Manager - Teavana - Albany, NY
(2015-01 - 2017-12)
- Delivered above district and company expectation in Key Performance Metrics by demanding "A" Class sales execution, driven by our customer centric mindset, and selling experience.
- Centers team on mission critical goals and objectives by trusting in the partner and of the application of already outlined formulated practices.
- Challenges status quo in daily operations with the intent to be unprecedented in store service.
- Maintains supreme store organization, cleanliness, and beautification by expecting all partners to work with pace and intensity.
- Identifies business trends by daily and weekly store performance analysis reporting, and reforecasts' when needed.
- Invests in the partners through celebration, training, accountability and entrusts to them the business with room for error and growth.
Traveling Training Store Manager - Aerosoles, Inc. - Baton Rouge, New Orleans, LA
(2014-01 - 2015-12)
Relocated for advancement.
- Secured merchandise by implementing security systems and measures.
- Re-established the stability and reputation of the store by coaching, counseling, disciplining, or replacing underperforming talent.
- Maintained store staff by monitoring progress, reviewing personnel policies, standard operational procedures, and appraising job results daily.
- Delivered regularly on Key Performance Metrics by creating fun ways of teaching and selling practices outlined by corporate.
- Achieved financial objectives by proper scheduling, following up on results and analyzing variances.
Traveling Training Assistant Manager - Aerosoles, Inc. - Boca Raton, St. Augustine and West Palm Beach, FL
(2009-01 - 2014-12)
- Ensured the stability and reputation of the store by complying with legal requirements.
- Developed team members into being customer focused and revenue driven by demonstrating excitement and passion around understanding customer needs and suggestive selling.
- Protected customers and staff by providing a clean and safe environment.
- Traveled to struggling stores and retrained teams to perform to expectation.
Key Holder - Aerosoles, Inc. - Boca Raton and Miami, FL
(2007-01 - 2009-12)
- Gained the trust and solidified our core value of integrity by performing daily opening/closing and banking procedures timely and accurately.
- Collaborated and organized with staff members to maintain a clean and orderly store with up-to-date displays, tables and windows in accordance with company policies.
- Processed all inbound merchandise, shipments, and store transfers.
Sales Associate - Aerosoles, Inc. - Boca Raton, FL
(2005-01 - 2007-12)
- Reinforced strong company values by demonstrating high energy and supreme product knowledge to support in meeting daily sales goals for the store and myself.
