Danielle Taylor

Organized and dependable professional with experience as a Certified Medical Assistant, customer service representative, and assistant manager. Skilled in patient care, conflict resolution, and team leadership, with a proven ability to manage multiple priorities and deliver compassionate service. Adaptable across healthcare and customer-focused environments, consistently building rapport and supporting team goals.

Willing to relocate: Anywhere

Certified Medical Assistant at Home Instead Senior Care (2018-09 – 2025-12)

• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and grooming, enhancing comfort and dignity.
• Assisted with daily living activities, errands, and household chores, improving clients’ quality of life and independence.
• Completed regular check-ins and progress reports for patients, ensuring clear communication and continuity of care with family members.
• Provided compassionate, patient-focused care to cultivate well-being and promote a positive environment.
• Built and maintained rapport with clients and family members, facilitating trusting caregiver relationships and increasing client satisfaction.

MEDICAL ASSISTANT EXTERNSHIP at HORMONE WELLNESS CLINIC (2018-07 – 2018-08)

• Sanitized, restocked, and organized exam rooms and medical equipment, ensuring a safe and efficient clinical environment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations, streamlining patient flow and reducing wait times.
• Obtained client medical history, medication information, symptoms, and allergies, supporting accurate diagnosis and treatment planning.
• Performed medical records management, including filing, organizing, and scanning documents, maintaining confidentiality and regulatory compliance.
• Collected and documented patient medical information such as blood pressure and weight, contributing to comprehensive patient assessments.

Customer Service Representative at Robert Half - A Place for mom (2017-05 – 2017-10)

• Placed outbound calls to families with existing company relationships, maintaining engagement and supporting ongoing needs.
• Established families’ progress in their journey and reconnected them to advisors as needed, ensuring seamless support.
• Provided conflict resolution to ease families’ concerns, enhancing satisfaction and trust in company services.
• Established timelines for next touch points, improving follow-up consistency and client experience.
• Documented detailed notes of interactions and maintained accurate records, supporting effective communication and service continuity.

MOBILITY SALES REPRESENTATIVE at APPLE (2016-10 – 2017-03)

• Educated customers about product features and benefits, enabling informed decisions and increasing customer satisfaction.
• Provided first-rate service to all customers and potential customers, contributing to positive brand reputation.
• Built rapport with customers and assessed needs to make product recommendations and upsell, driving sales growth.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns, ensuring repeat business.
• Demonstrated product features, answered questions, and persuasively overcame objections, increasing conversion rates.
• Managed customer accounts to secure satisfaction and encourage repeat business, supporting long-term client relationships.

CUSTOMER SERVICE REPRESENTATIVE at L.K. JORDAN - G.P.J (2015-07 – 2016-10)

• Handled customer inquiries and suggestions courteously and professionally, ensuring high levels of client satisfaction.
• Actively listened to customers, resolved concerns quickly, and escalated major issues to supervisors, maintaining service quality.
• Answered a constant flow of customer calls with minimal wait times, improving operational efficiency.
• Updated account information to maintain accurate customer records, supporting effective service delivery.
• Maintained up-to-date knowledge of each event and any updates or changes, providing accurate information to clients.
• Volunteered to assist with special projects of varying complexity, demonstrating initiative and adaptability.

ASSISTANT MANAGER at SUBWAY (2013-09 – 2015-01)

• Supervised day-to-day operations to meet performance, quality, and service expectations, ensuring smooth store functioning.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies to safeguard financial integrity.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs, reducing stockouts.
• Offered hands-on assistance to customers, assessed needs, and maintained current knowledge of consumer preferences to enhance satisfaction.
• Mentored team members to enhance professional development and accountability, improving team performance.
• Helped plan schedules and delegate assignments to meet coverage and service demands, optimizing labor resources.
• Generated repeat business through exceptional customer service and responded to concerns with friendly, knowledgeable support.
• Developed loyal and highly satisfied customer base by proactively managing team customer service strategies.
• Made hiring recommendations to increase productivity and profitability by selecting quality workers.
• Assisted in organizing and overseeing assignments to drive operational excellence and meet business goals.

Clinical Medical Assistant (Certificate) – VIRGINIA COLLEGE (2018-09)

High school diploma – Pflugerville High School (2014-06)