Darla Keese

Friendly, dependable, and hardworking professional with 3+ years of customer service and patient-facing experience in a fast-paced healthcare environment. Strong communication and multitasking skills with a proven ability to stay calm under pressure, learn quickly, and provide excellent service to customers and guests. Currently pursuing a nursing education, bringing compassion, teamwork, and attention to detail into every role.

Patient Service Representative at Aurora Health Care (2023-01 – Present)

• Greet and assist patients in a professional and welcoming manner
• Manage high-volume phone calls, scheduling, and front desk responsibilities
• Handle customer concerns calmly and efficiently in a fast-paced environment
• Maintain strong attention to detail while multitasking throughout the day
• Work collaboratively with healthcare staff to ensure excellent patient experience
• Adapt quickly to new systems, workflows, and responsibilities

Sales Associate / Cashier at Bath & Body Works

• Provided friendly and attentive customer service during busy retail hours
• Operated cash register and handled transactions accurately
• Assisted customers with product recommendations and sales
• Maintained organized and visually appealing store displays
• Worked as part of a team to create a positive shopping experience

Pre-Nursing