Customer Service Supervisor at Wawa (2021-03 – Present)
- Supervised customer service team to ensure efficient daily operations.
- Developed training programs for new staff to enhance service quality.
- Resolved customer issues promptly to maintain satisfaction levels.
- Cash Handling: Weekly counts to ensure proper levels of products and investigating improper areas of the P&L are correct.
- Daily huddle to inform all employees and the Management Team what areas to focus on.
- Provide outstanding Customer Service to all customers and talk one on one with employees each shift to maximize customer service.
- Monthly Planograms were set up according to schedule and implement all products were stocked in accordance.
- Check in all Vendors to ensure proper levels of product were being accepted.
- Weekly reports to the General Manager thru emails to show where we are at for each week with Mystery Shops, VOTC's: voice of the customer, and shrink percentages.
Deli Clerk at Publix (2014-10 – 2021-03)
- Assisted customers in selecting deli meats and cheeses.
- Operated slicing machines to prepare fresh products daily.
- Maintained cleanliness and organization of deli display cases.
- Provide outstanding Customer Service.
- Responsible for all trucks orders properly put away and rotated properly.
- Knowledge of all area's of the Deli.
- Assisted in putting up Weekly Sales in the Deli and removing and discarding old ones.
- Was hired in as a Full-time employee.
Assistant Manager at Tijuana Flats (2009-09 – 2014-02)
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Managed staff scheduling to optimize labor resources during peak hours.
- Trained new team members on company policies and customer service standards.
- Oversee 15-25 employees for day to day operations.
- Cash Handling.
- Responsible for truck orders and properly putting them away to ensure proper levels and rotation.
- Worked at 4 stores and also had the experience on opening a brand new store.
Assistant Manager at Chili's Bar and Grill (1998-10 – 2007-09)
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Managed staff scheduling to optimize labor resources during peak hours.
- Trained new team members on company policies and customer service standards.
- Was in charge of all area's of Chili's through my career; Bar Manager, Front of the House Manager, and Back of the House Manager. Each Department I was in charge of ensuring that employees were held to high standards and Customer Service.
- Weekly Inventory on all products.
- Input of weekly invoices.
- Weekly counts on certain products in each role.
- Was part of a Management Team that also was held in high regard for being Test Kitchens for new products that weren't available to all stores.
- Part of a Team that was recognized as a 7 time Store of the Quarter.
- Cash Handling.
