Darren Finney

Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.

Customer Service Supervisor at Wawa (2021-03 – Present)

• Supervised customer service team to ensure efficient daily operations.
• Developed training programs for new staff to enhance service quality.
• Resolved customer issues promptly to maintain satisfaction levels.
• Cash Handling: Weekly counts to ensure proper levels of products and investigating improper areas of the P&L are correct.
• Daily huddle to inform all employees and the Management Team what areas to focus on.
• Provide outstanding Customer Service to all customers and talk one on one with employees each shift to maximize customer service.
• Monthly Planograms were set up according to schedule and implement all products were stocked in accordance.
• Check in all Vendors to ensure proper levels of product were being accepted.
• Weekly reports to the General Manager thru emails to show where we are at for each week with Mystery Shops, VOTC's: voice of the customer, and shrink percentages.

Deli Clerk at Publix (2014-10 – 2021-03)

• Assisted customers in selecting deli meats and cheeses.
• Operated slicing machines to prepare fresh products daily.
• Maintained cleanliness and organization of deli display cases.
• Provide outstanding Customer Service.
• Responsible for all trucks orders properly put away and rotated properly.
• Knowledge of all area's of the Deli.
• Assisted in putting up Weekly Sales in the Deli and removing and discarding old ones.
• Was hired in as a Full-time employee.

Assistant Manager at Tijuana Flats (2009-09 – 2014-02)

• Supervised daily operations to ensure efficient service and customer satisfaction.
• Managed staff scheduling to optimize labor resources during peak hours.
• Trained new team members on company policies and customer service standards.
• Oversee 15-25 employees for day to day operations.
• Cash Handling.
• Responsible for truck orders and properly putting them away to ensure proper levels and rotation.
• Worked at 4 stores and also had the experience on opening a brand new store.

Assistant Manager at Chili's Bar and Grill (1998-10 – 2007-09)

• Supervised daily operations to ensure efficient service and customer satisfaction.
• Managed staff scheduling to optimize labor resources during peak hours.
• Trained new team members on company policies and customer service standards.
• Was in charge of all area's of Chili's through my career; Bar Manager, Front of the House Manager, and Back of the House Manager. Each Department I was in charge of ensuring that employees were held to high standards and Customer Service.
• Weekly Inventory on all products.
• Input of weekly invoices.
• Weekly counts on certain products in each role.
• Was part of a Management Team that also was held in high regard for being Test Kitchens for new products that weren't available to all stores.
• Part of a Team that was recognized as a 7 time Store of the Quarter.
• Cash Handling.

Associates Degree in Computer Management – Consolidated School of Business (1994-02 – 1996-04)

High School Diploma – York Suburban High School (1992-07)