Dasha Sukhenko

Customer-focused hospitality professional with expertise in front desk operations, team leadership, and guest service. Committed to delivering exceptional experiences through efficient service and strong attention to detail.

• Front Office Manager

Oversee daily front desk operations, ensuring efficient guest check‑in/check‑out and managing reservations.

Supervise and train front desk staff, providing guidance to maintain high service standards.

Resolve guest inquiries, concerns, and complaints promptly to ensure satisfaction.

Handle administrative duties, including billing, reports, and maintaining accurate guest records.

Ensure effective communication between departments for smooth operations and guest experience.

Monitor and maintain the quality of service, ensuring consistency and adherence to hotel policies.

Foster a welcoming and professional environment to enhance guest satisfaction and retention.

• Front desk agent

Job responsibilities

greeting the guests in a friendly and warm manner, perform guest check‑in and check‑out, review arrivals and departures for guest preferences to ensure guest satisfaction, provide information and act as a resource to the guests or hotel visitors, receive and acknowledge reservation requests,

cancellations and changes.

• Flight attendant

Job responsibilities

meeting and accommodation of passengers, catering during the flight,

ensuring the safety of passengers and aircraft, provision of first aid, filling in the necessary documentation on board.

• Flight attendant

Front desk manager

Hotel “Rus”, Kyiv

Job responsibilities

reception and accommodation of guests, reservations management,

providing guest services and information, operating front desk computer system, handling customer inquiries, cash handling and payment processing, maintaining professionalism and hospitality standards

• Flight attendant

• Front desk manager

Bachelor of philology

Kyiv National University of Culture and Arts, Kyiv