Sales Manager - Hilton Los Angeles North/Glendale - Glendale, CA
(2023-03)
- Generate new business through outside sales calls, cold calling, and social media prospecting.
- Negotiate contracts and secure new accounts to drive revenue growth.
- Develop and distribute Banquet Event Orders (BEOs), event diagrams, and detailed specifications to internal departments.
- Manage client relationships from inquiry through post-event follow-up to ensure satisfaction and repeat business.
- Oversee event billing, collect deposits and final payments, and maintain accurate financial records.
- Prepare weekly performance reports and track monthly and quarterly goals using STS systems.
- Consistently exceed quarterly and monthly revenue targets by 30%; ranked #1 in the West Coast region.
- Manage hotel social media accounts to enhance brand visibility and engagement.
Sales Manager - DoubleTree by Hilton - El Segundo, CA
(2022-08 - 2023-02)
- Managed high-volume sales pipeline and executed strategic direct sales initiatives aligned with departmental revenue goals.
- Negotiated room rates and event space commitments using yield management techniques to maximize profitability.
- Developed proposals and contracts for large group bookings and social room blocks.
- Collaborated with finance and operations teams to manage budgeting and fund allocation.
- Adapted quickly in fast-paced environments, resolving last-minute event changes both remotely and onsite.
Convention Services Manager - Hilton Santa Monica Hotel & Suites - Santa Monica, CA
(2021-06 - 2022-08)
- Served as primary liaison between clients and hotel departments to execute meetings and events.
- Coordinated event logistics, guest room blocks, and contractual agreements.
- Managed event budgets and collaborated with finance teams to ensure profitability.
- Delegated operational tasks to ensure seamless event execution.
- Conducted post-event follow-ups to secure repeat and referral business.
Customer Service Representative - Noir Trading - Gardena, CA
(2020-10 - 2021-05)
- Partnered with regional sales representatives to ensure product quality assurance.
- Assisted designers and clients with detailed product information to support purchasing decisions.
- Processed daily financial transactions and maintained accurate payment records.
- Provided clear communication regarding policies, availability, and product performance.
Customer Relations Associate - Lakeshore Learning - Carson, CA
(2019-11 - 2020-04)
- Delivered high-quality customer support and maintained strong client relationships.
- Assisted customers with product selection and issue resolution.
- Processed payments and refunds with accuracy and efficiency.
Social Media Coordinator / Community Liaison - National Geographic - Riverside, CA
(2013-02 - 2015-06)
- Led community outreach initiatives via social media platforms.
- Managed public communications between project managers and community stakeholders.
- Produced environmental content and grew online engagement through Facebook campaigns.
- Participated in stakeholder meetings to gather feedback and strengthen community relations.
