Managing Director, Multi-Unit Hospitality Operations - Multi-Unit Hospitality Operations
(2022-05)
Directed the opening, operational buildout, and scaling of 10+ hospitality concepts across nightlife, bar, restaurant, luxury dining, and high-volume food & beverage environments. Serve as the operating executive overseeing daily operations, operational performance, and strategic execution across a portfolio of hospitality venues including a large-scale food & beverage venue, a multi-operational hospitality concept, and multiple high-volume bar and nightlife operations.
- Direct major operational functions across four active venues, including staffing strategy, service standards, floor operations, beverage operations, guest experience, programming coordination, vendor management, financial oversight, and leadership development.
- Lead multi-unit hospitality operations with responsibility for operational execution, management accountability, labor coordination, service delivery, and performance consistency across diverse food, beverage, nightlife, and experiential hospitality environments.
- Oversee high-volume operational environments ranging from large-format hospitality venues to boutique bar concepts, managing execution standards, guest-flow strategy, VIP service coordination, and peak-period performance.
- Manage venue openings, operational restructuring initiatives, organizational development, workflow implementation, and service-model optimization to improve efficiency, leadership alignment, and guest experience consistency.
- Direct hiring, training, leadership development, and management oversight across multiple venue teams, building operational discipline and scalable leadership structures.
- Lead revenue-driving operational initiatives including beverage-program execution, entertainment integration, experiential programming, customer-retention strategy, and service optimization designed to strengthen market positioning and long-term venue performance.
Managing Partner – Pryzm - Pryzm
(2016-08 - 2024-09)
Directed full-scale food & beverage and nightlife operations, overseeing bar programs, service execution, staffing models, and guest experience across a high-volume venue.
- Owned P&L performance, managing revenue growth, labor models, and beverage cost controls to maintain profitability in a competitive market.
- Developed and optimized beverage program strategy, including product mix, pricing, vendor relationships, and inventory controls to maximize margin and throughput.
- Built and implemented operational systems and service standards across all departments, improving consistency, speed of service, and guest satisfaction during peak-volume operations.
- Led hiring, training, and development of management and hourly teams, establishing accountability structures and performance-driven culture across FOH operations.
- Oversaw floor operations, reservations, VIP service, and guest flow strategy, aligning service execution with revenue optimization and capacity utilization.
- Directed cross-functional coordination between bar operations, security, promotions, and support teams to ensure seamless execution of high-volume service environments.
- Managed vendor partnerships, purchasing, and compliance, ensuring cost efficiency and operational reliability across all F&B-related inputs.
- Designed and executed high-impact programming and events that drove sustained revenue growth and positioned the venue as a leading market destination.
General Manager – LUX - LUX
(2012-08 - 2016-08)
Oversaw a complex, high-volume restaurant and nightlife hybrid operation, directing all departments and leading execution across service, programming, and guest experience.
- Led full FOH and BOH operations across a multi-department venue combining restaurant, nightlife, and entertainment under a single operating model.
- Rebuilt service standards, operational systems, and leadership routines to elevate consistency and execution quality across all dayparts.
- Built management capability through hiring, training, performance management, and leadership development.
- Directed brand presence, promotional strategy, partnerships, and weekly activation programming to strengthen market position.
- Optimized floor planning, reservations, VIP logistics, and service flow to improve guest experience during peak-volume operations.
- Partnered directly with ownership on strategic planning, programming investments, and long-term operational development.
