David Scott

Store Manager directing daily retail operations, sales floor execution, and team development in a high-volume pharmacy setting. Oversees inventory control, cash handling, and monthly sales and expense reporting while keeping service standards, stock accuracy, and floor coverage aligned with business goals. Builds stronger store performance through coaching 8+ team members per month, scheduling, and fast resolution of customer issues.

Emerging Store Manager at Walgreens (2024-08 – Present)

• Support customer interactions daily while resolving questions and complaints at the store.
• Prepare weekly schedules to maintain floor coverage during peak hours and busy shifts.
• Oversee daily store operations and uphold consistent customer service standards across the sales floor.
• Train, recruit, and supervise new employees while coaching staff on product knowledge and sales techniques.
• Manage inventory tracking and physical counts to maintain stock accuracy and product availability.
• Implement promotional displays that improve product visibility and support sales across the store.
• Monitor cash handling procedures, conduct store audits, and prepare monthly sales and expense reports.

Inventory Specialist at Walgreens (2023-09 – 2024-08)

• Tracked inventory adjustments weekly to keep stock records accurate and current.
• Maintained accurate inventory records, performed cycle counts, and investigated discrepancies between physical and system counts.
• Coordinated replenishment with suppliers, received incoming materials, and inspected items for damage or storage issues.
• Trained new staff on inventory procedures, supported forecasting based on sales trends, and organized stock areas for efficiency.

Shift Lead at Walgreens (2017-06 – 2023-09)

• Trained and supervised sales associates to support consistent service, floor coverage, and organized store presentation.
• Greeted customers, clarified needs, and guided them to products while reinforcing a positive shopping experience.
• Recorded vendor and warehouse deliveries accurately to maintain replenishment readiness and inventory documentation.

Head Photo Technician at Walgreens (2016-11 – 2017-06)

• Trained new staff on photo equipment operation and customer service standards to support smooth floor coverage.
• Maintained accurate inventory records for photography supplies and archived, catalogued, and tagged image files.
• Followed safety standards in the photo lab and collaborated with teammates to improve operational efficiency.

Customer Service Representative at Walgreens (2014-11 – 2016-11)

• Delivered friendly customer support, answered product questions, and guided shoppers toward promotions and suitable merchandise.
• Maintained organized shelves and displays, monitored stock levels, and kept merchandise presentation aligned with store standards.
• Trained new associates on store policies and procedures, reinforced calm conflict resolution, and built strong customer relationships.

– Paul Robinson High School