Hem Pent
Retail and HR leader with 10+ years managing high-volume stores
Hire this person
Send a job offer directly to this candidate
About
Retail and HR leader with 10+ years managing high-volume stores (teams of 50+, $13M+ sales) and expertise in scheduling, payroll, onboarding, and service recovery. FY25 top3 outstanding store manager and District Champion of Champions; proficient with Zebra Workcloud, Reflexis, Kronos, Cornerstone, and PeopleSoft.
Experience
Store Manager at Duane Reade by Walgreens (2021-01 – Present)
- Recognized as a FY25 top-3 outstanding store manager among 400+ peers and named District Champion of Champions.
- Lead a retail team of 50+ generating $13M+ in annual sales, driving operational excellence, inventory control, and loss-prevention.
- Serve as a peer mentor to multiple store managers, providing leadership coaching, HR compliance guidance, and operational best practices.
- Designed a pharmacy initiative PDF that was adopted company-wide to standardize pharmacy processes and communications.
- Manage scheduling, time-off approvals, and time-card edits in Reflexis and Kronos to ensure accurate payroll processing and labor compliance.
- Recruit, onboard, promote, and separate staff while delivering targeted coaching to improve performance, productivity, and customer service.
Store Manager Unassigned, Assistant Manager, Assistant Manager In Training at Duane Reade By Walgreens (2016-01 – 2021-01)
- Directed daily store operations and served as a subject-matter expert supporting district performance and compliance.
- Managed weekly forecasting, scheduling, and staffing using Reflexis and Kronos to optimize labor and control costs.
- Coached teams on customer experience and sales execution, contributing to consistent monthly P&L improvements of over 10%.
Human Resources Training Specialist at DTCC (Depository Trust & Clearing Corporation) (2016-01 – 2016-12)
- Hosted and coordinated training events, supporting employee development and learning delivery.
- Managed user transcripts and learning assets in Cornerstone LMS to keep training records current and organized.
Human Resources Coordinator at John Jay College, Lehman College (2014-01 – 2016-01)
- Processed and managed documents for 200+ PSC-CUNY and DC37 employees, supporting benefits, payments, and timekeeping.
- Used Excel formulas to allocate unused contractual benefits across hundreds of employees with greater accuracy and consistency.
Education
Bachelor of Science in Business Management & Finance – Brooklyn College
