Ian Porras

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Retail Store Manager at Luna Wireless (2026-01 – Present)

Led and coached a team of retail employees to achieve sales and customer-service goals.

Troubleshot customer device, account, connectivity, and service issues while providing technical support.

Managed daily store operations, inventory, scheduling, cash handling, and compliance.

Analyzed performance metrics and developed strategies to improve team productivity and sales.

Trained employees on mobile technology, troubleshooting procedures, products, and company systems.

Resolved escalated customer issues through effective communication, investigation, and problem-solving.

Retail Associate Manager at Express Stores (T-Mobile) (2018-10 – Present)

• Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
• Explored individual needs and provided hands on demonstrations of the latest technology in store.
• Controlled store inventory and reviewed cash handling and operations reports.
• Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

High School Diploma – Bound Brook High School (2017-06)