Dawn Holman-Smith

Experienced Remote Executive Administrator, Office Manager, and Healthcare Insurance Agent with 15+ years supporting executives, business owners, and clients in virtual environments. Skilled in executive support, health insurance sales, customer service, scheduling, payroll, staff training, and workflow management.

Healthcare Insurance Agent at Bloom Insurance (2025-01 – 2026-01)

• Assisted clients with selecting Medicare Advantage, Supplement, Prescription Drug, and health insurance plans based on individual needs.
• Educated clients on coverage options, eligibility, enrollment periods, and policy benefits to support informed decisions.
• Managed inbound/outbound calls, processed enrollments and policy updates, and maintained HIPAA and CMS compliance.
• Maintained accurate customer records, follow-up schedules, and documentation using CRM and insurance management systems.
• Delivered exceptional customer service by resolving policy, billing, and coverage issues while meeting productivity and quality goals.

Remote Executive Assistant at BSG Network, LLC (2022-01 – Present)

• Provide high-level remote administrative support to business owners, managing calendars, meetings, travel, confidential correspondence, payroll, and financial tracking.
• Organize digital records, streamline workflows, and implement office procedures to improve productivity and operational efficiency.
• Coordinate with clients and internal teams to ensure smooth communication, scheduling, and task completion in remote environments.

Executive Administrator at Legacy Group Services (2014-01 – 2022-01)

• Provided executive-level administrative support to business owners, physicians, and attorneys, managing calendars, travel, correspondence, and critical operations.
• Trained and supervised teams of 10–20 customer service representatives while overseeing daily operations and resolving escalated issues.
• Performed medical billing, claims processing, transcription, and developed onboarding documentation to improve workflows and team training.

IYCE, Inc (2012-01 – 2014-01)

Billboard Japan (2010-01 – 2012-01)

Ceva Logistics (2008-01 – 2010-01)

BA in Journalism / Japanese – Hosei University (1993-01 – 1995-01)

BSM in Business Management – University of Phoenix (2008-01 – 2010-01)

MA in Education – University of Phoenix (2010-01 – 2012-01)