Procedure Scheduler - Spokane Digestive - Spokane, WA
(2025-05 - 2026-04)
- Coordinated medical procedures and performed liaison duties between patients and providers, ensuring efficient, compliant, and timely care by handling pre-procedure instructions, ordering appropriate medications, and managing patient documentation
Patient Care Coordinator - Providence Rheumatology and Endocrinology - Spokane, WA
(2024-12 - 2025-05)
- Facilitated communication between patients, medical staff, and providers to ensure seamless care coordination
- Served as central point of contact for patients, providing support and guidance to enhance patient experience
- Managed appointments and scheduled follow-ups, ensuring timely care and reducing missed visits
- Maintained patient records and documentation, ensuring accuracy and compliance with regulations
- Verified insurance and processed copayments as needed to streamline patient intake
Client Care Specialist - PROVIDENCE PHYSICAL THERAPY - Spokane, WA
(2021-11 - 2024-12)
- Greeted patients and handled all referrals, scheduling, and coordination of care to optimize patient flow
- Facilitated communication between patients, medical staff, and providers to support effective care delivery
- Served as central point of contact for patients, providing support and guidance to improve satisfaction
- Managed appointments and scheduled follow-ups, ensuring timely care and reducing scheduling conflicts
- Maintained patient records and documentation, ensuring data accuracy and confidentiality
- Verified insurance and processed copayments as needed to support efficient patient onboarding
Admissions Specialist - Healing Lodge of the Seven Nations - Spokane, WA
(2018-01 - 2021-12)
- Processed and oversaw admission of youth entering treatment programs, serving as primary point of contact for families, counselors, case managers, social workers, and the court system, while managing confidential health information with attention to detail
- Influenced unprecedented 100% program completion rate over two months by screening and selecting youth for treatment programs
- Recognized for excellent communication skills and efficiency in processing new admission applications
Senior Network Management Representative - AMERIGROUP
(2016-01 - 2017-12)
- Investigated and resolved complex provider issues to achieve highest level of provider satisfaction by contacting claims departments, interpreting policies, and coordinating appeals
- Mentored new hires on daily tasks and delivered exceptional customer service to support team development
- Researched, analyzed, and recommended solutions for provider disputes and billing issues across 14 counties in Washington State
- Collected data and generated reports to assist with audits and development of new policies and procedures
Outreach Specialist - SPOKANE HEIGHTS DETOX
(2014-01 - 2015-12)
- Coordinated enrollment and admissions process, marketing initiatives, and application of agency policies to streamline processes and improve efficiency
- Developed and distributed marketing materials, including business cards, brochures, and online inquiries, to increase agency visibility
- Screened potential applicants for service eligibility and coordinated financial obligations by verifying insurance coverage, drafting financial disclosure contracts, and establishing initial payments
- Complied with all state and federal confidentiality regulations and agency policies to protect client information
Service Coordinator - SPECIALCARE HOSPITAL MANAGEMENT CORPORATION
(2014-01 - 2014-12)
- Managed New Vision office and staff, collaborating with hospital administrators, nursing leadership, and Director of Clinical Services to coordinate patient care
- Led team by interviewing and hiring new employees, providing and supervising training, and ensuring performance standards were met
- Met deadlines and completed all monthly financial and chart audits to ensure business efficiency
- Exhibited problem-solving and conflict management skills as a team leader to maintain high team performance
Community Service Representative - Community Service
(2011-01 - 2014-12)
THE HEALING LODGE OF THE SEVEN NATIONS
- Acted as liaison between service and community by initiating contacts and leading outreach to enhance visibility of New Vision service
- Increased patient awareness by reviewing, evaluating, and following up on all inquiries and collaborating with marketing efforts
- Developed written outreach plan for corporate review and implementation by analyzing community needs
- Expanded knowledge of chemical dependency and social service fields while maintaining patient confidentiality and privacy
