Debra Richardson

Escort passengers safely from check-in counters, security checkpoints, and baggage claim areas to their designated gates or ground transportation. Maneuver airport terrain carefully, including navigating crowded terminals, moving walkways, ramps, elevators, and jet bridges. Assist with boarding and deplaning by helping passengers transfer safely from the airport wheelchair into their airplane seats, sometimes using specialized aisle chairs.

Passenger Service Agent - Huntleigh Corporation USA - Houston, Texas (Birmingham Shuttlesworth International Airport)

(2026-04)

• Escort passengers safely from check-in counters, security checkpoints, and baggage claim areas to their designated gates or ground transportation.
• Maneuver airport terrain carefully, including navigating crowded terminals, moving walkways, ramps, elevators, and jet bridges.
• Assist with boarding and deplaning by helping passengers transfer safely from the airport wheelchair into their airplane seats, sometimes using specialized aisle chairs.
• Handle carry-on baggage and personal items for the passenger while pushing the wheelchair.
• Assist at baggage claim by helping passengers identify, retrieve, and lift checked luggage from the baggage carousels.
• Provide clear directions regarding airport amenities, including restrooms, restaurants, lounges, and smoking areas.
• Coordinate with airline personnel such as gate agents and flight crews to ensure a seamless handoff and timely boarding.
• Utilize mobile applications or two-way radios to receive dispatch assignments, log task completions, and track passenger status in real time.
• Verify passenger documents including boarding passes, identification, and flight numbers to ensure they are being taken to the correct gate.
• Follow strict safety protocols for lifting, pushing, and stabilizing passengers to prevent personal injury or accidents.
• Inspect wheelchair equipment prior to use to ensure brakes, footrests, and cushions are fully functional and clean.
• Comply with TSA regulations and airport security guidelines while guiding passengers through security checkpoints.

Virtual Assistant / Caregiver - Newton LLC - Birmingham, Alabama

(2009-09 - 2026-04)

• Organize and maintain all patient records electronically.
• Assist patient taking medication.
• Set appointment reminders for patient to take medications and eat in a timely manner.
• Liaison between patient's healthcare provider , pharmacy and family concerning patient's life activities at home.
• Monitors patient overnight
• Provide constant companionship and overall supervision.
• Organize and clean the patient's home.
• Prepare light meals.
• Basic Computer skills :MS Office Suite /Data Entry

Account Representative - Sitel Corporation - Birmingham, Alabama

(2005-04 - 2009-08)

• Assisted customers with credit card and cellular phone accounts.
• Submitted payments.
• Sold products and services via phone.
• Liaison between collections , disputes and fraud departments.
• Faxed, scanned, photocopied and filed vital customer documents.

Certificate - Medical billing and coding - San Diego Regional Occupational Program (2001-05)

Diploma - Fairfield High School (1995-05)