Nisha Bipat

Motivated team players are experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills.

Committed to providing the highest quality service and creating positive customer experience. Detail-oriented with extensive experience in fostering educational development, skilled in creating engaging lesson plans, and adept in utilizing innovative teaching methods. Strong ability to analyze student needs and implement targeted strategies to enhance learning outcomes.

Passenger Service Agent - Fenix Logistics - JFK Airport, Terminal 7

(2025-09)

• Expert knowledge in verifying international travel documents, including passports, visas, and health requirements.
• Deep understanding of TSA regulations, FAA guidelines, and airport security protocols to ensure safe flight operations.
• I am skilled in managing check-in processes, gate boarding sequences, and baggage handling/tracking.
• Experience with baggage weighing, fee calculation, and handling Property Irregularity Reports (PIR) for lost or damaged luggage.
• The ability to remain calm and professional while resolving issues with upset or angry passengers during delays and cancellations.
• Proficiency in making clear, professional PA announcements and providing precise flight information to diverse travelers.
• Ability to assist passengers from diverse backgrounds with empathy and patience.
• Crisis Management: Quick thinking and problem-solving skills to manage "Irregular Operations" (IROPS) like weather delays or technical grounding.
• Managing long queues, tight boarding windows, and incoming calls simultaneously.
• Fluency in a second language is highly sought after, particularly for international hubs.
• Experience assisting unaccompanied minors (UM), VIPs, and passengers with reduced mobility (PRM).
• The ability to stand for long shifts and lift baggage (often up to 70 lbs).

Customer Service Representative - Wireless Vision - QUEENS, NYC

(2025-06 - 2025-08)

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed strong customer relationships and loyalty through effective communication.
• Greeting customers by name and displaying respectful attitude, helping develop rapport with customer base and build lasting relationships.
• Responded to telephone inquiries and complaints following standard operating procedures.

Assistant Teacher - Aim High Leadership Three - Queens, NYC

(2024-09 - 2025-05)

• Assisted teachers with lesson plans and classroom activities, while encouraging student participation.
• Developed and maintained consistent, positive relationships with children.
• Lead small group activities and discussions to help promote learning.
• Helped to maintain a positive learning atmosphere in the classroom.

Teacher - Ministry Of Education - Guyana

(2013-02 - 2024-07)

• Share my passion for science, math, literature, and/or history with my students while continuously deepening my knowledge of the subject/s I teach.
• Develop strong, meaningful relationships with students and families that engage and invest them in learning at school and at home.
• Bringing to life an inclusive, inquiry-based curriculum that inspires my students' curiosity, reinforces their joy of learning, and empowers them intellectually and emotionally.
• Analyze student work and assessment data to inform how I teach each day in service of my students' growth and achievement.
• View challenges as an opportunity for creative problem-solving
• Skills: Classroom Instruction, Group Instruction, Curriculum Implementation - 10+ years

Early Childhood Education - Early Childhood Education - University at Albany (2024-12)

Associate in Education - Education - Cyril Potter College Of Education (2017-09)

High school or equivalent - Business & Science - Leguan Secondary School (2011-09)