Dee Dickson
CUSTOMER SUCCESS MANAGER
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About
Customer success professional guiding customers through onboarding, adoption, renewals, and expansion. Builds trusted relationships, coordinates implementation projects across teams, and creates practical training and clear learning resources. Brings regional leadership, creative design, and dependable follow-through.
Experience
Senior Customer Success Manager II and Regional Lead - zSpace Inc.
(2019 - 2026)
- Managed customer relationships, implementation plans, and follow-up to support onboarding, adoption, renewals, and long-term engagement.
- Coordinated projects with Sales, Product, Engineering, Operations, and Support; tracked timelines, milestones, action items, and open issues.
- Led customer meetings, training, and product launch support, aligning next steps with customer goals and internal priorities.
- Designed presentations, guides, and digital resources for webinars, conferences, and product releases; used customer feedback to improve resources and processes.
Senior Professional Development Manager - zSpace Inc.
(2018 - 2019)
- Built onboarding and training programs for customers, employees, and partners; supported field team readiness in the U.S. and internationally.
- Coordinated timely updates to training and field resources for frequent product releases, working across internal departments.
Customer Success Onboarding and Training Manager - CCS Presentation Systems
(2009 - 2018)
- Coordinated installation and onboarding projects across locations, managing schedules, documentation, customer communication, training, and follow-up.
- Created presentations and user resources, supported demonstrations and events, and built relationships that contributed to repeat business and referrals.
Technology Integration Director, Lab Manager and Instructor - St. Elizabeth Ann Seton School
(2005 - 2009)
Instructor and Accreditation Planner - Our Mother of Sorrows School
(1999 - 2005)
Education
M.Ed. - Curriculum, Instruction and Technology - Grand Canyon University
B.A. - Elementary Education K–8 - Prescott College
B.A. - Theology - Warner Pacific University
