Jeannie Rodriguez

Operations and commercial leader with 11+ years of experience spanning supply chain leadership, enterprise account management, customer success, and billing operations. Proven track record building vendor and client relationships, driving retention and growth across complex enterprise partnerships, and establishing scalable operating models that align cross-functional teams to commercial outcomes. Skilled at developing people and leadership bench, engaging executive stakeholders, navigating ambiguous business challenges, and influencing organizational strategy through customer insight and portfolio intelligence.

Experience across Fortune 500 healthcare and technology accounts including UCSF Medical System, Roche Diagnostics, and Genentech.

Bilingual

English/Spanish.

Director of Supplies at Flex Technology Group (2025-02 – 2026-02)

Led all supply chain operations for the company's copier and managed print services business — overseeing procurement, inventory management, and distribution of hardware, parts, toner, and supplies while supporting service delivery and sales growth.

• Provided executive leadership for the supply organization during an enterprise-wide ERP implementation — driving change management strategy, ensuring data integrity, and managing the transition to go-live.
• Managed strategic vendor relationships with OEMs and third-party suppliers — enhancing supply chain reliability, improving collaborative service delivery, and negotiating agreements that supported cost-effective operations.
• Led continuous improvement initiatives across supply chain workflows — identifying and eliminating operational bottlenecks and aligning logistics with organizational priorities.
• Collaborated cross-functionally with service, sales, finance, and project management teams — aligning on priorities and ensuring timely delivery across complex enterprise programs.

Customer Engagement Manager at Ricoh USA (2020-04 – 2025-02)

Managed a strategic Fortune 500 enterprise portfolio — UCSF Medical System, Roche Diagnostics, Genentech, Fidelity Investments, Mastercard, and Google — with full accountability for retention, growth, product adoption, and long-term partnership value.

• Served as trusted advisor and senior strategic partner to C-suite and VP-level stakeholders — building executive relationships that influenced long-term commercial decisions and deepened account loyalty.
• Drove portfolio performance across retention, expansion, and operational health — including 500+ unit annual fleet growth at UCSF and contract renewals after competitive bid processes — through proactive relationship strategy and demonstrated commercial value.
• Navigated complex, ambiguous business challenges — including a critical relationship failure involving a 120+ day operational breakdown — by diagnosing root causes, aligning cross-functional teams, and executing a full recovery that saved the account and drove subsequent expansion.
• Influenced commercial strategy through customer insights — translating portfolio trends, escalation patterns, and customer feedback into actionable recommendations for Product, Operations, and Leadership.
• Established scalable account management rhythms and performance frameworks — building structured business review cadences, health tracking systems, and cross-functional governance that improved organizational effectiveness.

Billing Manager — State & Local Government at Ricoh USA (2017-12 – 2020-04)

Led a team of billing specialists supporting large, complex State & Local Government accounts — including State of Arizona and State of Oregon — with full accountability for team performance, service delivery, and customer satisfaction.

• Served as primary escalation point for SLG accounts — resolving complex service delivery and billing issues with speed and accountability.
• Reviewed and approved contracts, invoices, and payments for accuracy and compliance — developing financial presentations and forecasts for executive stakeholders.
• Streamlined billing and revenue recognition workflows — improving process efficiency, reducing errors, and ensuring accurate, timely submissions.
• Led cross-functional initiatives across Legal, Finance, IT, and Operations to resolve customer issues and deliver measurable outcomes.

Billing Team Lead at Ricoh USA (2015-03 – 2017-12)

• Coordinated daily workflow for a team of 10–20 employees — managing task assignments and scheduling to ensure timely billing operations across a large enterprise account portfolio.
• Reviewed invoices and verified billing data to ensure accurate contract billing and timely revenue recognition — resolving account discrepancies and complaints.
• Managed monthly KPI reviews to assess team performance and implemented one-on-one coaching to align individual results with departmental goals.
• Served as the primary resource for team inquiries on standard procedures and Oracle applications — trained team members on department policies and billing best practices.

Business Management – Purdue University