Operations & Account Support at Next Level Vending (2023-06 – Present)
Supported daily operations and business growth, contributing to expansion and new account acquisition
- Supported daily operations and business growth, contributing to expansion and new account acquisition
- Scheduled service routes and coordinated technicians to ensure timely and efficient operations
- Managed cash handling, inventory, and machine maintenance across multiple locations
- Built and maintained strong client relationships by delivering consistent, high-quality customer service
- Created purchase orders and monitored product levels to ensure operational continuity
- Assisted with the installation and setup of vending machines at new client locations
- Managed corporate account balances and client allocations, ensuring accurate tracking and reporting
- Generated reports to monitor performance, sales, and operational efficiency
- Developed and documented a Standard Operating Procedure (SOP) to improve consistency and workflow
Guest Services & Membership Specialist at Australian Tan (2023-06 – Present)
Delivered exceptional customer service and managed client relationships
- Delivered exceptional customer service by resolving client concerns and maintaining high satisfaction levels
- Retained memberships through relationship building, problem-solving, and proactive communication
- Managed and balanced client account ledgers with a high degree of accuracy
- Handled transactions and ensured proper documentation of services and payments
Billing Manager at Structure Law Group (2018-05 – 2019-07)
Managed accounts receivable, payable, collections, and financial reconciliations
- Managed accounts receivable, payable, collections, and financial reconciliations with high accuracy
- Communicated with clients to resolve billing discrepancies and maintain strong professional relationships
- Maintained detailed financial records and supported compliance with internal procedures
- Utilized legal and financial software systems to streamline billing and reporting processes
Service Manager at Wells Fargo (2007-05 – 2012-01)
Led, coached, and developed team members to consistently meet and exceed sales and service goals
- Led, coached, and developed team members to consistently meet and exceed sales and service goals
- Identified client financial needs & recommended banking products, increasing client satisfaction & retention
- Oversaw branch operations, including cash handling, audits, and compliance with banking regulations
- Supervised teller line operations, improving transaction accuracy and operational efficiency
- Managed cash controls and balancing procedures to ensure audit readiness and loss prevention
CSSR & Lead Teller at Wells Fargo (2002-03 – 2003-08)
Assisted and trained teller staff, improving team performance, accuracy, and service delivery
- Assisted and trained teller staff, improving team performance, accuracy, and service delivery
- Ensured compliance with bank policies, procedures, and cash handling standards
- Conducted performance evaluations and provided coaching to support employee growth and development
- Identified customer needs and recommended financial products and services
