Deirdre Powers

Results driven banking professional with extensive experience in branch operations, team leadership, sales performance, and customer relationship management. Proven ability to coach teams, exceed performance goals, ensure regulatory compliance, and deliver exceptional member services in fast paced financial environments.

Operations & Account Support at Next Level Vending (2023-06 – Present)

Supported daily operations and business growth, contributing to expansion and new account acquisition

• Supported daily operations and business growth, contributing to expansion and new account acquisition
• Scheduled service routes and coordinated technicians to ensure timely and efficient operations
• Managed cash handling, inventory, and machine maintenance across multiple locations
• Built and maintained strong client relationships by delivering consistent, high-quality customer service
• Created purchase orders and monitored product levels to ensure operational continuity
• Assisted with the installation and setup of vending machines at new client locations
• Managed corporate account balances and client allocations, ensuring accurate tracking and reporting
• Generated reports to monitor performance, sales, and operational efficiency
• Developed and documented a Standard Operating Procedure (SOP) to improve consistency and workflow

Guest Services & Membership Specialist at Australian Tan (2023-06 – Present)

Delivered exceptional customer service and managed client relationships

• Delivered exceptional customer service by resolving client concerns and maintaining high satisfaction levels
• Retained memberships through relationship building, problem-solving, and proactive communication
• Managed and balanced client account ledgers with a high degree of accuracy
• Handled transactions and ensured proper documentation of services and payments

Billing Manager at Structure Law Group (2018-05 – 2019-07)

Managed accounts receivable, payable, collections, and financial reconciliations

• Managed accounts receivable, payable, collections, and financial reconciliations with high accuracy
• Communicated with clients to resolve billing discrepancies and maintain strong professional relationships
• Maintained detailed financial records and supported compliance with internal procedures
• Utilized legal and financial software systems to streamline billing and reporting processes

Service Manager at Wells Fargo (2007-05 – 2012-01)

Led, coached, and developed team members to consistently meet and exceed sales and service goals

• Led, coached, and developed team members to consistently meet and exceed sales and service goals
• Identified client financial needs & recommended banking products, increasing client satisfaction & retention
• Oversaw branch operations, including cash handling, audits, and compliance with banking regulations
• Supervised teller line operations, improving transaction accuracy and operational efficiency
• Managed cash controls and balancing procedures to ensure audit readiness and loss prevention

CSSR & Lead Teller at Wells Fargo (2002-03 – 2003-08)

Assisted and trained teller staff, improving team performance, accuracy, and service delivery

• Assisted and trained teller staff, improving team performance, accuracy, and service delivery
• Ensured compliance with bank policies, procedures, and cash handling standards
• Conducted performance evaluations and provided coaching to support employee growth and development
• Identified customer needs and recommended financial products and services

Applied Sciences in Applied Sciences – Gavilan College (2012-08 – 2015-05)