Deja Mcswain

Professional and dependable service-focused individual with experience in both security and hospitality environments. Proven ability to maintain safety, enforce policies, deliver excellent customer service, and remain calm under pressure. Seeking a position in customer service where strong communication, attention to detail, and professionalism contribute to a positive experience.

Customer service representative (appointment setter) at Solera (2024-03 – Present)

• Schedule service appointments for customers on behalf of car dealerships
• Effectively communicate promotional incentives to the customers
• Record customer feedback professionally and accurately
• Multi-task between scheduling programs, call surveys, and customer conversations
• Appropriately manage difficult customer situations

Unarmed security officer at Apollo Security (2024-10 – 2026-01)

• Conduct Routine patrols to ensure the safety of property and personnel
• Accurately observe, document, and report incidents
• Enforce site policies while maintaining professional public interactions
• Respond calmly to situations requiring de-escalation

Evs tech/ house keeper at Sodexo (2022-09 – 2024-08)

• Worked fast and efficiently in a fast paced environment while providing customer service
• Ensured that Quota and rules are met to regulation to maintain cleanliness and ensure metrics are met
• Maintained a clean sanitary environment for the hospital
• Engaged with patients and employees to make sure their needs are met

Dietary clerk at Morrison Healthcare (2022-07 – 2022-09)

• Checked food production and food service to ensure proper procedures are always followed and maintained
• Worked under the supervision of a nutrition specialist or head of cafeteria
• Assisted the patients with ordering the right food for them while ensuring all needs are met

Associate of Arts – Florida State College at Jacksonville (2026-12)