Delia Davis

Certified Billing and Coding Specialist (CBCS) and highly organized front-office professional seeking an entry-level Medical / Dental Receptionist position. Combines strong customer service, scheduling, and patient intake experience with specialized training in dental practice management software (Dentrix, Eaglesoft, Open Dental). Knowledgeable in insurance verification (PPO, HMO, Medicaid/Denti-Cal), copay collection, and HIPAA privacy regulations.

Proven ability to manage high-volume front desk operations with professionalism, accuracy, and excellent communication skills.

Administrative Support / Front Desk at Little Star Daycare (2024-03 – 2024-09)

• Managed the daily front-desk reception area, executing all check-in/check-out procedures and greeting visitors professionally.
• Handled multi-line phone inquiries, routed messages, and managed complex scheduling calendars for families and staff.
• Maintained highly accurate, confidential enrollment files and registration logs in accordance with strict privacy compliance policies.

Customer Service / Registration Staff at Anime Boston (2025-05 – 2025-08)

• Served as the primary point of contact for high-volume crowds, executing fast-paced registration, intake, and badge verification workflows.
• Resolved check-in discrepancies and customer inquiries quickly to maintain a smooth, professional operational flow.

Administrative Support Staff at Autograph Staff (2024-03 – 2024-08)

• Executed data entry tasks, kept inventory logs, and maintained organized office filing systems with a strict attention to detail.
• Managed incoming service inquiries, providing polite, solution-oriented customer support over the phone and via email.

Operations Coordinator / Camp Counselor at New Settlement (2022-07 – 2023-12)

• Coordinated daily participant sign-ins, updated attendance logs, and managed administrative program records.
• Maintained consistent, clear communication with management and families regarding daily schedules and document updates.

Certified Billing and Coding Specialist (CBCS) – National Healthcareer Association (NHA) (2026)

Medical Billing & Coding Certificate (2026-03)