Delilah Vargas

Talented Trainer utilizing excellent organizational, course planning and observational skills. Dedicated to planning successful courses to achieve client objectives. Creative thinker searches for ways to improve training plans and delivery for better results.

Trainer at FedEx (2021-12 – Present)

• Distributed training surveys to determine participant training satisfaction levels.
• Created and facilitated training programs, equipping employees with intelligence to work in diverse environments.
• Oriented and trained onboarding and tenured staff on new, established and changed programs.
• Designed and conducted training sessions to enhance perception and decision-making skills.
• Trained employees on SOPs, company policies and safety measures.
• Negotiated contracts with external trainers and vendors for specialized training services.

Cashier at Vons (2019-06 – 2021-12)

• Processed cash register transactions on POS and provided correct change.
• Maintained high customer satisfaction levels by going extra mile to personalize service.
• Accepted checks, debit and credit cards, and gift certificates in line with company policy.
• Received feedback and complaints while demonstrating exceptional customer service.
• Set up merchandise displays, including endcaps, floor displays and aisles.
• Cleaned and sanitized checkouts and other high-touch surfaces.
• Maintained knowledge of current products and proper pricing.
• Promoted store loyalty programs, credit cards and protection plans to guests.
• Learned special prices and promotions and encouraged customers to participate in offers.
• Trained new cashiers on point-of-sale systems, customer service techniques, and store policies.
• Adapted quickly to new technology or changes in payment processing systems.
• Monitored inventory levels at checkout area and restocked items as needed.
• Resolved customer complaints, reviewed comments and implemented improvements.
• Collaborated with team members across different departments.
• Handled currency and coins, following correct procedures to minimize loss and maintain accuracy.
• Helped customers obtain additional assistance with different needs and concerns.
• Wrapped and prepared customer purchases for carry-out or delivery.

Night Shift Manager at McDonalds (2017-05 – 2019-06)

• Hired, motivated and assessed performance of staff to keep operations efficient and on-track.
• Assisted night audit staff with late-night room calls to accommodate guests.
• Coached employees to develop and strengthen skills during guest interactions.
• Inspected property to identify functionality, compliance and quality issues.
• Supported leadership by maintaining high service standards and promoting facility services.
• Monitored and developed team member performance through supervision and training.
• Engaged guests and staff to resolve issues and challenges in positive way.
• Motivated team members through recognition programs and constructive feedback.
• Achieved department targets with strategic resource allocation and schedule management.
• Improved employee skills and increased team value with new training opportunities and empowering leadership.
• Tracked labor, sales, and inventory and managed operations to maximize returns.

Bachelor of Arts in Psychology – California State University, Northridge (2028-05)

Associate of Arts in Psychology – Ventura College (2023-05)

High School Diploma – Buena High School (2017-05)