Demetria Staten

Dedicated Customer Service Representative with 20 plus years of experience with providing customer satisfaction. A proven track record of providing and meeting customer expectations, problem solving along with organizational skills that lead to and improving company margin. Excellent communicator, with strong time management skills. I am very comfortable in a face-pace environment, self-starter, and multi-tasker. A team player that exhibits a positive and enthusiastic personality.

CORRECTIONAL ofFICER II at STATE OF mARYLAND (2024-02 – Present)

As a Correctional Officer I work at a Federal Detention Center, and I am responsible for supervising individuals who have been arrested or convicted of crimes and ensuring safety and security within correctional facilities. My role is to maintain order, enforce rules, and protect inmates, staff, and the public. My key responsibilities are the following:

• Monitor inmate activities throughout the day, conduct headcounts at scheduled intervals, escort inmates, search inmates, cells, and common areas for contraband.
• Prevent disturbances, fights, or escape attempts all while conducting report writing on daily activities that occur.

mEMBER service REPRESENTATIVE II at Kasier Permanente (2020-08 – 2023-03)

Handle member inquiries regarding a varies topics Medicare, Premium/Service Billing, Member Core & Advance such as adding dependents, ordering ID Cards, filing complaints, supporting providers with claim information and concierge. Evaluate data to determine the appropriate action to and document conversations with members according to policies.

Underwriter Assistant at Aerotek (STATE Farm) (2021-03 – 2021-06)

• Examined documents to determine the degree of risk and its factors.
• Wrote to field representatives to obtain further information, quote rates, and explained company underwriting polices.
• Evaluated possibility of losses due to catastrophe.
• Reviewed company records to determine amount of insurance on single risk or groups.

Office assistant at Ranstad (LUMPKIN county health department) (2021-01 – 2021-03)

• Operated office machines, answered telephones calls, directed, and took messages, while scheduling appointments for COVID-19 vaccines.
• Maintained and updated fillings, inventory, mailing and database systems.
• Complied, copied, sorted, and filed records.

CORRECTIONAL officer II at Georgia department of corrections (2020-01 – 2022-02)

A firm but fair Correctional Officer who is quickly able to command the respect and confidence of inmates and fellow staff. As a correctional officer I was responsible for maintaining order and enforcing rules and regulations set forth by the GDC.

• Conducted head counts to ensure offender accountability.
• Daily inspected conditions of dorms, locks to help prevent escapes.
• Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
• De-escalate issues, counseled offenders observed and reported by writing in a logbook.

Mobile Expert II/Keyholder at T- Mobile (2013-07 – 2020-06)

As a Mobile Expert II I was required to bring the brand life by creating an experience of discovering the customer needs. I created the connections with customers, to uncover their needs and provide recommendations through the devices and services we offered. While handling the administrative aspects which includes customer contracts, accepting payments.

As a keyholder I was the active manager on duty which handled all back-office operations. These operations included nightly deposits to DTS, inventory of products, and customer complaints and opening and closing of the business.

Bachelor of Criminal Justice in Criminal Justice

– Harrsion High school (2006)