Denise Wright

Results-oriented business professional with a Bachelor of Business Administration in Marketing and a minor in Finance.

Experience supporting administrative operations, customer service, sales, workflow improvement, and cross-functional communication. Demonstrated success improving customer satisfaction, sales efficiency, and office-platform performance. Technical skills include SQL, API development, integrations, and performance tuning.

Administrative Assistant - School District of Philadelphia - Philadelphia, PA

(2022-08 - 2025-06)

• Supported the development and implementation of operational processes to improve day-to-day office efficiency.
• Resolved client issues promptly through effective problem solving, communication, and customer service.
• Contributed to office-platform performance tuning, improving operational speed by 10%.
• Collaborated with team members and stakeholders to support organizational priorities and maintain efficient workflows.

Sales Lead & Customer Service Representative - Bath & Body Works - King of Prussia, PA

(2021-01 - 2022-07)

• Built and maintained strong customer relationships, contributing to a 20% increase in customer satisfaction.
• Supported workflow and process improvements that increased sales efficiency by 15%.
• Communicated effectively across diverse teams to support customer needs, sales objectives, and organizational goals.

Bachelor of Business Administration - Marketing - Columbus State University (2020-12)

Associate of Science - General Studies - Georgia Military College