DeRico Hughlett

Professional with over three years of experience providing customer service and laboratory support in a fast-paced healthcare setting. Known for accuracy, attention to detail, and learning new systems quickly. Trusted to train new employees, solve problems, and maintain high-quality work while handling confidential information. Seeking an opportunity to apply my experience, adaptability, and strong work ethic while continuing to develop professionally.

Lab Assistant at Lighthouse Behavioral Health Center (2023-11 – Present)

• Provide professional customer service while guiding clients through the drug screening process.
• Process specimens, maintain documentation, and prepare laboratory shipments while ensuring compliance with HIPAA and organizational procedures.
• Coordinate daily testing schedules, maintain accurate records, and complete required reporting within established deadlines.
• Recognized as a subject matter expert and selected to train new employees on laboratory procedures and system navigation.
• Maintained consistently high laboratory audit scores through exceptional accuracy and attention to detail.
• Identify scheduling and workflow discrepancies and communicate solutions to leadership to prevent operational disruptions.
• Collaborate with providers, counselors, and coworkers to ensure efficient client service and laboratory operations.

Drug Screening Representative at Averhealth (2022-11 – 2023-11)

• Collected specimens while providing professional, respectful service to clients.
• Verified client information and maintained accurate electronic documentation.
• Maintained confidentiality while handling sensitive client information.
• Supported laboratory operations by preparing documentation and ensuring accurate specimen processing.
• Built strong working relationships with coworkers and contributed to a collaborative team environment.

Additional Experience at Various (2015-11 – 2022-11)

Gained diverse experience in customer service, retail, warehouse, and production environments, demonstrating adaptability and teamwork while consistently meeting performance expectations.

• Developed strong work ethic through experience in fast-paced operational settings before transitioning into healthcare services.

– Northland High School (2013-05)