Chief Operating Officer
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I am a Chief Operating Officer with over a decade of experience building, scaling, and optimizing high-growth personal injury operations. I specialize in transforming founder-dependent firms into structured, performance-driven businesses by implementing disciplined systems across intake, case lifecycle management, financial oversight, HR, and KPI accountability.
In my current role, I built a personal injury firm's operational infrastructure from the ground up-developing all core systems, hiring and training the team, and leading firm-wide operations from intake through disbursement. I implemented a fully customized Filevine platform, established KPI frameworks and performance-based compensation structures, and aligned treatment strategy, case progression, and financial controls to drive profitability and scalable growth.
I have deep expertise in medical treatment strategy, demand readiness, and settlement execution, and have consistently contributed to increased case value, improved operational efficiency, and stronger policy-limit outcomes. My approach centers on aligning operational discipline with revenue performance to create predictable, high-functioning systems.
Prior to my current role, I held progressive leadership positions including Team Lead, Case Manager Supervisor, and Litigation Treatment Coordinator, where I helped develop and optimize both pre-litigation and litigation departments. I trained case managers, support staff, and attorneys on treatment strategy, workflow execution, and performance standards, contributing to stronger case outcomes and operational consistency.
My career reflects a focus on operational excellence, accountability, and scalable growth. I bring a hands-on leadership style, strong business judgment, and the ability to build systems and teams that drive measurable results.
