Devin Walls

Customer-focused professional with experience in healthcare office management, patient service, and daily business operations. Skilled at communicating with customers, resolving concerns, managing multiple priorities, and staying calm in fast-paced situations. Known for being dependable, organized, patient, and solution-focused.

Currently pursuing an Associate of Arts in Business Administration and interested in bringing strong communication and problem-solving skills to a remote Customer Support Specialist position.

Office Manager - Willis Knighton Medical Center / Outpatient Wound Care Clinic - Bossier City,La

(2010-03)

• Provide professional and compassionate service to patients while addressing questions, concerns, scheduling needs, and other issues.
• Handle phone calls and day-to-day communication while ensuring patients receive accurate and timely assistance.
• Resolve problems by listening carefully, identifying the issue, and finding appropriate solutions.
• Coordinate daily clinic operations and help maintain an organized and efficient work environment.
• Work closely with clinical staff, patients, and other departments to ensure smooth communication.
• Manage multiple priorities in a fast-paced healthcare environment while maintaining attention to detail.
• Handle sensitive and confidential information professionally.
• Assist with staffing, scheduling, supplies, and other administrative responsibilities.
• Remain calm and professional when assisting individuals who may be frustrated, confused, or concerned.

Sam’s Town - Shreveport,La

(1999-01 - 2009-12)

Additional Customer Service Experience

• Assisted customers with questions, concerns, and service needs.
• Provided friendly and professional customer service in person and over the phone.
• Worked with team members to resolve customer issues quickly and effectively.
• Managed multiple tasks while maintaining accuracy and a positive attitude.
• Adapted communication style to meet the needs of different customers.
• Built positive relationships by listening, communicating clearly, and following through on requests.

Associate of Arts - Business Administration; Relevant areas of study include business, management, leadership, communication, accounting, and organizational behavior. - University of Phoenix (2026-10)