Dezerae Manier

Customer-focused Sales and Administrative Professional with 11+ years of experience in customer relations management, virtual customer support, lead coordination, data entry management, and remote operations. Proven ability to manage high-volume customer inquiries, maintain detailed records, coordinate multiple priorities, experienced in CRM platforms, scheduling, documentation and exceptional customer experiences.

Remote Customer Support Specialist - Compass Insurance Group - Remote

(2024-06 - 2025-01)

• Managed high-volumes of customer inquiries and provided exceptional virtual customer support through email, digital, and verbal communication channels.
• Coordinated incoming customer leads and assigned opportunities to appropriate agents, ensuring efficient lead management and follow-up. Maintained accurate records with CRM systems.
• Assisted with policy information, billing concerns, renewals, and service requests. Processed documentation and tracked productivity metrics to support business goals.

Customer Service & Asset Protection Lead - Ross Stores Inc.

(2020-02 - 2021-12)

• Resolved escalated customer concerns and delivered exceptional customer service experiences.
• Coordinated daily operational priorities while coordinating front-end team performance.
• Maintained reporting data metrics, documentation, and operational records.
• Developed strong interpersonal relations with customers and team members.

Bachelor of General Studies - MTSU (2010-08 - 2017-05)

High School Diploma - Peabody High School (2007-08 - 2010-05)