Diana Maria

Contracted Youth Leader at Lawrence Community Works (2021-05 – 2024-04)

• Worked with a team of 8 others pulled from 3 different Non-Profit orgs (SquashBusters, Lawrence Community Works, Elevated Thought) to strategize effective methods of advertising and run workshop groups with volunteers from the community to help design concepts for a large mural.
• Directed and designed engaging advertisements and invitations for community events promoting local murals and new affordable housing built in the city.
• Recruited and coordinated performers (dancers, musicians, poets) to maintain a safe and entertaining environment for attendees as well as organized set list and rehearsals.
• Led creative activities for attendees, including painting and writing workshops with open discussions of important aspects of our minority-majority community such as race, class, and immigration.
• Strengthened community engagement with our message through event coordination and hands-on involvement.

Switchboard/Administrative Assistant at AgeSpan (FKA Elder Services of the Merrimack Valley) (2026-01 – Present)

• Manage high-volume operations, including opening/closing procedures, agency mail processing and handling daily security.
• Triage and process a high volume of inbound calls relating to services for those who are disabled and/or elderly with low income within established timelines, routing them to appropriate recipients, receiving up to 700 calls in one week.
• Maintain a professional, calm demeanor while processing all calls, including emergency situations, following agency protocols for contact with social workers and risk reports.
• Develop in-depth knowledge of agency staff/medical databases and staff contact procedures as well as managing projects for organizing mailrooms containing 400+ employee mailboxes.
• Managed several important projects such as: creating monthly scheduling of department seating and employee coverage, monitoring and documenting onboarding/offboarding of employees in a timely manner, and creating easy-to-understand documents for daily use by staff regarding department task procedures as well as visual aids for trainees.
• Daily use of medical databases shared by state Aging Services Access Points for mail, call, and fax processing while closely following HIPAA law and company privacy guidelines.

Honors High School Diploma – Abbot Lawrence Academy (2024-05)

Associates Degree in Graphic Design – Northern Essex Community College (2026-01)