Diana Melgoza

Coordinated scheduling for MRI, CT, Ultrasound, and other imaging procedures, ensuring accurate patient information, physician orders, and appointment prioritization. Reviewed MRI screening, allergy, and contraindication questionnaires, escalating concerns to radiologists and nursing staff to support patient safety. Educated patients on exam preparations, procedure requirements, and sedation instructions while addressing questions and concerns.

Diagnostic Imaging Scheduling Coordinator at Kaiser Permanente (2025-04 – Present)

• Coordinated scheduling for MRI, CT, Ultrasound, and other imaging procedures, ensuring accurate patient information, physician orders, and appointment prioritization.
• Reviewed MRI screening, allergy, and contraindication questionnaires, escalating concerns to radiologists and nursing staff to support patient safety.
• Educated patients on exam preparations, procedure requirements, and sedation instructions while addressing questions and concerns.
• Managed high-volume phone communications, appointment confirmations, cancellations, referrals, and coordination with physicians and outside facilities.
• Collaborated with radiologists, nurses, technologists, and administrative staff to deliver exceptional patient service and maintain efficient department operations.

Dietary Clerk/Aid at Kaiser Permanente (2023-08 – 2025-04)

• Independently place patient meal orders, snacks, and enteral feedings into ordering system
• Ensure all patient nourishment needs meet the dietary requirements
• Collaborate and communicate effectively with clinical staff to ensure high patient satisfaction with meals and patient food service.
• Manage office clerical tasks including photocopying, cash reconciliation, data entry, and logging attendance records.
• Assisted in covering unscheduled staff absences
• Prepare, assemble, and serve food to patients
• Prepare ready to eat snacks for tray line in a timely manner
• Label, store, and replenish food and non-food items for tray line
• Deliver food trays to patient following PPE safety protocol

Unit Based Team at Kaiser Permanente (2023 – Present)

• Represent the dietary team by presenting suggestions and concerns to supervisors and directors, tracking progress, and ensuring follow-through on proposed improvements.
• Collaborated with team members to implement process improvements and enhance patient care services.
• Participated in regular team meetings to discuss goals, performance metrics, and best practices.
• Collaborate and communicate effectively with clinical staff to ensure high patient satisfaction with meals and patient food service.

Safety Ambassador at Kaiser Permanente (2023 – Present)

• Promoted and reinforced hospital safety protocols to ensure a safe environment for staff and patients.
• Conducted safety checks and provided feedback on workplace safety improvements.
• Served as a liaison between staff and management for safety concerns and recommendations.

Dietary Aide/Kitchen Helper at Reche Canyon Rehab (2023-05 – 2023-08)

• Assists the Cook in preparation and service of meals, places prepared food on plates/trays following tray tickets
• Ensure quality food service at all times
• Deliver food and trays, wash dishes, clean and sanitize the kitchen according to health standards.

Nutrition Educator at CalFresh (2022-11 – 2023-05)

• Set-up and oversee classes
• Attend weekly classes and new workshops both in person and via zoom
• Teach members the importance of eating more fruits and vegetables, and physical activity.
• Send weekly emails to class participants regarding upcoming classes and workshops
• Call participants for attendance of upcoming programs.

M.Ed in Health and Wellness Education – American College of Education (2025 – 2026)

BS in Nutrition and Dietetics – California State Polytechnic University (2021 – 2024)