Shelby Smith

Excellent at juggling multiple tasks and working under pressure. Experience includes Healthcare, Privacy, Compliance, and Human Resources administration. Exceptional leader talented at exceeding company goals and being a highly motivated team player.

Privacy Operations Coordinator - Sentara Healthcare: Corporate - Virginia Beach, Virginia

(2023-09)

• Identifying and investigating possible HIPAA violations
• Develop relationships with legal and high-level leadership
• Coordinate Meetings among Legal, Privacy, and Compliance
• Distribute Privacy Incident Report among the Privacy Analysts
• Create/Follow-up on Invoices in a system called Coupa
• Coordinate Crediting Monitoring services for patients

Patient Care Representative (weekends only) - Shady Grove Fertility Clinic - Norfolk, Virginia

(2023-11)

• Check Patients In/Out
• Verify Health Insurance

Care Coordinator Technicians - Sentara Healthcare Plans: Optima - Richmond, VA

(2022-04)

• Processes-Strong organizational skills
• Able to multitask and prioritize
• Strong written/documentation and verbal skills-detail oriented
• Detail oriented
• Data entry services for clinical, non-clinical information
• Distributing reports to staff for follow up
• Extracting data for on-going and ad hoc reports and other duties as assigned by LTSS leadership

Patient Services Coordinator - Sentara Healthcare Plans: Virginia Premier - Virginia Beach, VA

(2017-05 - 2022-04)

• Develops a new process for employee evaluation which resulted in marked performance improvements
• Works directly with the department and management to achieve company goals and retrieve positive results
• Analyze departmental documents for appropriate distribution and filing
• Create authorizations for Behavioral Health and Medical services
• Scan and attach health documents to members charts
• Answer/transfer Crisis Line calls to Case Managers
• Recruitment: Screening, interviewing, and hiring new employees
• Training and development: Planning and implementing employee training and development programs

Medical Assistant - Sentara Healthcare: Sentara Medical Group - Virginia Beach, Virginia

(2015-05 - 2016-05)

• Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants
• Maintained accurate records of patient care, condition, progress, and concerns
• Monitored vital signs, such as blood pressure and pulse
• Responded appropriately to the physical, emotional, and developmental needs of patients
• Obtained information about clients' medical history, drug history, complaints and allergies
• Changed sterile dressings
• Tested and recorded blood glucose levels
• Performed clerical duties, such as word processing, data entry, answering phones and filing
• Assisted in cleansing enemas, catheterization, and bladder irrigations
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
• Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs

Caregiver - Home Instead Senior Care - Virginia Beach, Virginia

(2014-11 - 2015-05)

• Assisted patients with bathing, oral hygiene, grooming, feeding, and elimination
• Helped patients move in and out of beds, baths, wheelchairs, and automobiles
• Cooked appetizing and satisfying meals and snacks
• Scheduled and accompanied clients to medical appointments
• Maintained a clean, healthy, and safe environment
• Assisted with patient transfer and ambulation
• Followed safe lifting techniques and individual resident lifting instructions
• Transported patients to other areas of the hospital in wheelchairs and gurneys
• Assisted in cleansing enemas, catheterization, and bladder irrigations
• Documented objective data and routine aspects of patient care
• Provided a comforting and soothing environment
• Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by aiding with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety

Bachelor of Science - Human Resources - Regent University (2023)

Certificate - Certified Nursing Assistant - Training Solutions (2015)

Associate of Applied Science - Medical Assistance - Centura College Norfolk (2014)