Scott Freeman

Results-driven Healthcare Operations Leader with 10+ years of experience managing ambulatory care, oncology services, urgent care operations, military healthcare programs, and multidisciplinary clinical teams. Proven success leading teams of up to 65 personnel, overseeing budgets exceeding $1 million, improving operational efficiency, ensuring regulatory compliance, and enhancing patient satisfaction. Expertise in healthcare administration, revenue cycle management, workforce development, patient access, quality improvement, regulatory compliance, financial management, and strategic operations.

Manager, Oncology Services at UF Health Jacksonville (2025-10 – Present)

Direct daily administrative and operational functions for a multidisciplinary oncology department supporting 25+ clinical and administrative staff.

• Lead workforce scheduling, resource allocation, and workflow optimization initiatives, improving departmental efficiency by 20%.
• Developed and implemented standardized administrative procedures that reduced processing delays by 15% and improved operational consistency.
• Strengthened revenue cycle performance through improved documentation and compliance practices, contributing to a 15% reduction in claim denials.
• Manage procurement and inventory of medical and office supplies exceeding $200,000 annually while maintaining 98% supply availability.
• Support patient scheduling and access processes serving more than 2,500 patients monthly, improving service delivery and reducing scheduling conflicts.
• Partner with physicians and clinical leadership to streamline workflows, improve patient throughput, and reduce administrative bottlenecks.
• Resolve complex patient, provider, and vendor concerns while maintaining excellent stakeholder relationships and service standards.

Multi Center Manager at CareSpot Urgent Care (2024-06 – 2025-10)

Directed daily operations, staffing, patient flow, and regulatory compliance for a healthcare facility serving 1,000+ patients monthly, increasing operational efficiency by 20%.

• Led recruitment, onboarding, training, scheduling, and performance management for more than 20 clinical and administrative employees.
• Managed an annual operating budget exceeding $1 million, identifying cost-saving opportunities that reduced expenses by 10-15%.
• Fostered a high-performing culture through coaching, staff development, performance management, and employee engagement initiatives.
• Maintained 100% compliance with accreditation, credentialing, regulatory, and organizational standards.
• Analyzed financial statements, KPIs, operational scorecards, and productivity metrics to support revenue growth and operational improvement.
• Implemented workflow improvement initiatives that increased productivity by 15%.
• Oversaw billing operations for 500+ patient encounters monthly, ensuring reimbursement accuracy and payer compliance.
• Managed procurement and inventory of medical supplies and equipment valued at over $100,000 annually.
• Led marketing and community outreach initiatives resulting in a 15-20% increase in patient volume.

Clinic Supervisor at United States Navy (2022-03 – 2024-06)

Led a team of 65 personnel delivering healthcare services to more than 11,600 patients.

• Directed daily clinic operations and patient care delivery across multiple service lines.
• Implemented standardized procedures supporting patient safety, quality assurance, Joint Commission compliance, and operational readiness.
• Achieved and maintained 100% training compliance through staff development and audit programs.
• Managed multiple operational improvement projects while maintaining mission objectives and clinic performance standards.
• Conducted safety inspections and compliance reviews to ensure regulatory adherence and accreditation readiness.
• Mentored staff through onboarding, leadership development, and professional training initiatives.

Ancillary Services Supervisor at United States Navy (2021-02 – 2022-03)

Directed operations for five ancillary healthcare departments, including Physical Therapy, Radiology, Immunizations, Optometry, and Radiation Health.

• Supervised and developed 33 healthcare professionals across multidisciplinary teams.
• Coordinated cross-functional initiatives to improve patient services, operational efficiency, and mission readiness.
• Conducted performance evaluations and workforce development planning to strengthen organizational performance.

Facility Manager at United States Navy (2019-04 – 2021-02)

Managed facility operations and renovation projects for a 60,000-square-foot medical clinic.

• Coordinated contractors, equipment replacement initiatives, and infrastructure improvements.
• Conducted facility inspections and risk assessments to identify and mitigate safety concerns.
• Responded to facility emergencies and operational disruptions while ensuring continuity of operations.

Supply and Receiving Specialist at United States Navy (2019-04 – 2021-02)

Managed acquisition, distribution, storage, and accountability of medical and operational supplies valued at more than $700,000.

• Streamlined logistics processes through coordination with Defense Medical Logistics Standard Support systems.
• Trained staff in customer service, conflict resolution, communication, and workplace professionalism.
• Coordinated maintenance and repair activities for facility equipment and operational systems.

Medical Supervisor at 3rd Battalion, 2nd Marines, United States Navy (2016-01 – 2019-04)

Supervised 15 medical personnel supporting healthcare services for approximately 8,000 patients annually.

• Managed medical readiness, training, operational planning, and administrative functions.
• Provided direct patient care and supported healthcare providers with clinical procedures and treatment activities.
• Maintained medical supply readiness and compliance with established safety standards.

Master of Healthcare Administration in Healthcare Administration – Louisiana State University

Bachelor of Science in Healthcare Administration – Purdue Global University

Associate of Health Sciences in Health Sciences – American Public University System