Erica May

Highly effective and results-oriented Practice Manager with 5+ years of experience spearheading multi-site healthcare operations. Proven ability to optimize workflows, analyze key performance metrics, and enhance patient experience. Skilled in leading and developing clinical and administrative teams, driving efficiency, and ensuring regulatory compliance. Eager to leverage expertise in operational excellence to support the strategic objectives.

Practice Manager at North Atlanta Primary Care (2024-04 – Present)

• Spearhead operations across multiple clinic locations, ensuring consistent service delivery, high patient satisfaction, and optimal operational efficiency.
• Mentor and develop clinical and administrative staff, fostering leadership capabilities for senior positions.
• Analyze key performance metrics, including patient volume, scheduling efficiency, and revenue generation, to drive strategic operational improvements.
• Institute workflow and scheduling optimizations to enhance patient access and reduce overtime expenditures.
• Collaborate with providers and leadership to elevate the patient experience and achieve organizational objectives.
• Lead process improvement initiatives targeting patient flow, staff productivity, and the enhancement of care quality.

Office Coordinator at Preferred Vascular Group (2022-06 – 2024-04)

• Managed comprehensive patient intake processes, resulting in reduced wait times and elevated patient satisfaction.
• Maintained meticulous patient records and ensured strict adherence to all healthcare regulations.
• Partnered with clinical staff to refine workflows and bolster operational efficiency.
• Executed scheduling enhancements to minimize no-show rates and maximize clinic capacity.

Lead Medical Assistant at Undeniable Healthcare (2021-06 – 2022-06)

• Supervised and trained a team of medical assistants, thereby improving team productivity and workflow efficiency.
• Enhanced patient care protocols and ensured steadfast compliance with established clinical standards.
• Streamlined clinical documentation and workflows to minimize errors and boost overall efficiency.

Lead Medical Assistant at Wellstar Urgent Care (2020-06 – 2021-08)

• Directed patient flow and coordinated staff activities to reduce wait times and enhance patient satisfaction.
• Trained and supervised medical assistants, strengthening overall team performance.
• Facilitated the implementation of Electronic Health Record (EHR) enhancements and operational process improvements.

Registered Medical Assistant at Piedmont Urgent Care (2018-11 – 2020-06)

• Provided direct assistance to providers in patient care, contributing to improved patient outcomes and satisfaction.
• Maintained precise patient records and guaranteed adherence to all regulatory requirements.

Registered Medical Assistant at Wellstar Creekside Pediatrics (2017-08 – 2018-11)

• Supported the delivery of patient care, coordinating scheduling and records management functions.
• Educated patients on treatment plans and essential health maintenance practices.

Bachelor of Science in Healthcare Administration – University of Maine Presque Isles Certification in Medical Billing & Coding – Ashford University Diploma in Medical Assisting – Everest Community College