Diane L

Seeking to leverage extensive management and operational expertise to drive efficiency and achieve key performance indicators within a dynamic retail environment. Eager to contribute strong skills in team leadership, inventory control, and customer satisfaction to foster growth and success.

Assistant Front End Manager at Frys (2025-09 – Present)

• Managed daily operations with responsibility for up to $100,000 in transactions.
• Held keyholder responsibilities, granting access to all safes, employee records, and store surveillance systems.
• Facilitated the training and onboarding of all new employees.
• Provided customer service at the front of the store, supervising courtesy clerks, maintenance staff, and cashiers, including oversight of the fuel center.

Multi-Store Manager at Circle K (2024-10 – 2025-09)

• Directed operations across multiple store locations, responsible for daily revenue of up to $80,000.
• Maintained keyholder privileges, ensuring secure access to all safes, employee records, and store surveillance systems.
• Instituted a comprehensive training program for all new hires.
• Provided direct oversight for multiple retail sites.

Fleet Dispatch Manager at UPT (2024-02 – 2024-10)

• Orchestrated daily driver dispatches to ensure efficient fleet operations.
• Planned and optimized driver loads, strictly adhering to hazardous materials guidelines.
• Delivered exceptional customer service to internal and external stakeholders.
• Managed comprehensive office operations and administrative functions.

Multi-Store Manager at Circle K (2023-04 – 2024-02)

• Managed daily financial operations, overseeing revenue of up to $80,000.
• Held keyholder responsibilities, with authorized access to all safes, employee records, and store surveillance systems.
• Developed and implemented a training curriculum for all new employees.
• Supervised operations across multiple store locations.

Load Planning Full-time Supervisor Air Operations at United Parcell Service UPS (2015-10 – 2023-04)

• Ensured on-time departures for next-day air shipments via jets, feeder aircraft, trailers, and package cars, maintaining electronic package visibility.
• Supported the training initiatives for administrative staff and load planners.
• Maintained all operational records in compliance with stringent air auditing processes and procedures.
• Communicated daily with contingency planning teams to address overflow volume and secure additional aircraft as needed.

Dueling Manager at AMPM (2008 – 2013)

• Directed daily operations for multiple locations, responsible for up to $45,000 in daily revenue.
• Held authorized keyholder access to all safes, employee records, and store surveillance systems.
• Implemented the onboarding and training process for all new employees.
• Managed operations across two concurrent sites.

Supervisor at UPS (2007 – 2010)

• Dispatched drivers efficiently to meet delivery schedules.
• Addressed and resolved customer service inquiries and issues.
• Managed client accounts and maintained accurate records.

Diploma in Clinical Medical – International Institute of the Americas