Didi Shoeb

Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.

Concierge Supervisor - Emad Shoeb - McLean, VA

(2025-12)

• Managed guest inquiries and provided tailored information to enhance overall experience.
• Oversaw daily operations of concierge desk, ensuring efficient service delivery.
• Trained new staff on best practices for guest relations and operational procedures.
• Assisted guests with reservations, transportation, and special requests to ensure satisfaction.

Executive Assistant - Emad Shoeb - Washington DC

(2022-09 - 2023-07)

• Managed executive schedules, coordinating meetings and appointments efficiently.
• Prepared and organized documents for presentations and reports.
• Assisted in the planning and execution of company events and initiatives.
• Maintained confidentiality while handling sensitive information and communications.

Host Manager - Emad Shoeb - Washington DC

(2022-05 - 2022-09)

• Managed host staff scheduling to optimize seating arrangements and improve guest flow.
• Trained new hosts on customer service protocols and reservation systems.
• Coordinated with kitchen and waitstaff to ensure seamless dining experiences for guests.
• Oversaw daily operations, including greeting guests and managing waitlists efficiently.

Host - Emad Shoeb - Washington DC

(2020-02 - 2022-05)

• Greeted and seated guests, ensuring a positive first impression.
• Managed reservations and waitlists using restaurant management software.
• Assisted in training new hosts on service standards and procedures.
• Collaborated with kitchen staff to ensure timely food delivery to tables.

Associate of Applied Science - Political Science - Northern Virginia Community College (2027-06)

High School Diploma - John Champe High School (2021-06)