Diedre

My excellent communication skills will surpass any expectations. After working in the auto industry, gaining a tremendous amount of skills that will transition directly into the Mortgage Industry, I am confident I will be of great asset to a company that shares my values. I have obtained political, socioeconomic and cultural insight from all my travels; as well as from all of the mentors I have been exposed to thus far in my life.

F & I Manager - Zumbrota Ford - Zumbrota, MN

(2024)

• Utilized Autosoft DMS, RouteOne, Dealer DMV, among other software programs
• Used CAC as Zumbrota Ford is primarily a sub-prime dealership
• Average backend gross was over $2,500

SMB OTM - Spectrum - Rochester, MN

(2023 - 2024)

• Surpased sales expectations by over 150%
• Trained thoroughly and worked heavily with Zendesk CRM and a multitude of other software programs to maximize sales quota
• Created an atmosphere at work that was family fun

F&I Manager - Subaru of Rochester - Rochester, MN

(2021 - 2022)

• Approved over 100 loans per month, minimum
• Top company earner month over month
• Was an example of professional morals, ethics and excellent customer service (CSI)
• Trained by Mezen Dealership Service

Lyft and Uber

(2018 - 2021)

F&B Supervisor (Server/bartender/room service) - Salute Restaurant - Rochester, MN

(2018 - 2020)

• Supervised front and back of house operations
• Hired and trained new servers
• Provided excellent customer service by responding to requests and complaints with a high level of professionalism
• Was liaison between front desk, maintenance and housekeeping
• Attended all staff, management, and HR meetings
• Continued online training through the Marriott GPX (Guest Experience Platform) training program

Entertainment News Anchor - CDC Communications - Kalamazoo, MI

(2007 - 2009)

• "Around Town with Diedre Willig"
• Wrote and Produced a weekly entertainment piece focused on highlights in Kalamazoo, Michigan

F&I Manager - Morries Automotive Group - Minnetonka, MN

(2005 - 2007)

• Designed loan products to meet the client's specific needs
• Managed all accounts payables and receivables for the entire automotive group
• Maximized the profit of my department by managing and providing direction to the sales organization
• Increased department revenue by over 477% year over year

F&I Manager/Special Finance Manager - Denny Hecker Toyota & Volkswagen - Inver Grove Heights, MN

(2003 - 2005)

• Led a Finance team that was the first to succeed greater than $11M in revenue in one year
• Promoted to Finance Manager and managed five associates which were responsible for the greatest profit margin in the dealership history

Loan Originator - Ameriquest Mortgage Company - Minnetonka, MN

(2000 - 2003)

• Led and worked with a team that closed over 1,200 loans per month
• Increased revenue 150% year over year

Grant Writing Specialist - University of Minnesota - Minneapolis, MN

(1996 - 2000)

• Successful in being awarded over $5M in grants for the Native American Student Fund

Program Associate - Woodlands Wisdom Program - St Paul, MN

(1996 - 2000)

• Asserted Type II Diabetes prevention throughout the country by the influence of education, awareness, self-efficacy and social support in Native American communities
• Contributed to the academic success of Native American undergraduate students

Bachelor of Science - University of Minnesota