Strategic Project Professional
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I bring people and priorities into alignment. With a background in both project coordination and client relationship management, I thrive in cross-functional spaces where collaboration, adaptability, and trust are key. I’m known for building strong stakeholder relationships, streamlining operations with empathy, and navigating change with a calm, communicative presence.
Evernorth, I lead projects that enhance workforce efficiency and drive strategic engagement, while fostering global vendor partnerships and championing agile transformation in non-traditional settings. Whether I’m leading a Town Hall or refining a process, I lead with clarity, connection, and professionalism—always keeping people at the heart of the work.
Program & Project Operations Specialist
Trusted to lead within complex, enterprise-level environments—coordinating large-scale, cross-functional initiatives with clarity and precision. I align diverse stakeholders, drive agile execution, and deliver strategic outcomes across fast-paced programs that demand adaptability, foresight, and strong communication.
Jira | Confluence | Excel | Project Coordination | Cross-Functional Collaboration | Agile Workflows | Strategic Planning | Enterprise Program Support | Process Optimization | Workforce Enablement | Sales | Vendor Management |Data Analysis
Cigna – Evernorth Accountable Care, Charlotte, NC June 2023 – Present
IT Project Management Lead Analyst
· Owned the full-cycle onboarding and offboarding process for 300+ contractors and employees, building an Excel tracker to monitor access by role and skillset, document assignments and ticket numbers, and support compliance through evolving program demands.
· Spearheaded initiatives to streamline onboarding, compliance tracking, and learning management processes; enhancing workforce enablement, improving training completion rates, and reducing manual effort across programs teams.
· Authored and socialized comprehensive onboarding standards and governance procedures, aligning with Procurement, Compliance, and HR to ensure program-wide consistency and accountability.
· Developed proficiency in Agile methodology and Jira within a non-software Scrum team, becoming a key contributor in reinforcing ceremonies, improving sprint cadence, and strengthening delivery consistency and team accountability.
· Strategically managed the offshore vendor relationship for direct placement roles, serving as the liaison between the Hyderabad-based sourcing partner and internal stakeholders; led weekly syncs and internal status meetings to align hiring priorities, surface roadblocks, and drive visibility across global staffing efforts.
· Earned expanded scope supporting the Managing Director by leading coordination of Monthly Operational Reviews and Town Halls; developing executive-level content, aligning business units, increasing engagement, and restoring trust in leadership; recognized for delivering high-impact, strategic communications.
Insight Global, Charlotte, NC June 2021 – May 2023
· Drove the full sales cycle across IT staffing engagements, generating $1.8M+ in total salaries and establishing 40+ exclusive client relationships across diverse service areas.
· Built technical credibility through continuous learning, effectively translating client needs into customized solutions across Fortune 500 and boutique firms.
· Provided strategic hiring insights and market guidance to executive partners, helping address talent gaps with aligned recruitment strategies.
· Mentored new hires by modeling best practices in outreach, candidate screening, and consultative pitching to c-suite stakeholders.
Martin Hall Agency - Campaign Books Manager
Alpha Phi Fraternity - Chapter President
Dockside Grille - Lead Waitress
Bachelor of Science in Strategic Communications; Minor in Public Relations & Marketing
West Virginia University | Reed College of Media | Morgantown, WV
