Diondra Dobson

Well-regarded professionals who offer strong leadership and customer service skills gained through 8+ years of medical office management, medical administration, insurance billing, and treatment authorization experience in fast-paced environments. Work collaboratively to ensure quality operations. Able to manage day-to-day operations, coordinate workflows, and enforce policies and procedures.

Lead Practice Coordinator - LifeStance Health / Mental Health Services - Pooler, GA

(2025-07)

• Oversee of the front office daily activities for their assigned practice group locations, ensuring quality customer service to in-person and remote patients and clinicians.
• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule preparation process for all patients to ensure paperwork and documentation is complete, credit card on file is current, demographics are accurate, and chart is prepared.
• General office duties to ensure the practice is running smoothly and prepared for patients and clinicians.
• Monitor Practice Group phone queue operational monitoring to ensure resources are aligned across the group to manage demand for incoming calls, while balancing other duties.
• Coordinate efforts across Practice Coordinators to ensure KPI achievement.
• Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director.

Lead Billing/Accounts Analyst - Joseph Candler Hospital / South Carolina Cancer Specialists - Savannah, GA

(2020-03 - 2022-06)

• Train new hires and communicate with insurance companies regarding insurance claims and outstanding balances.
• Manage inbound telephone calls, respond to patient inquiries, address concerns related to Medicare billing and coverage, and help patients understand Explanation of Benefit (EOB) statements.
• Ensure accuracy of patient insurance information and update in system if necessary.
• Contact insurance companies about outstanding balances.
• Work effectively with insurance companies to resolve insurance claim denials, research and appeal denied claims and resubmit for payment.
• Establish and maintain positive, effective working relationships with insurance payers and representatives.
• Handle pre-authorization process for chemotherapy treatments and authorizations.
• Enter chemotherapy medical codes, and enter data to process charges, payments, denials, and adjustments.
• Serve as an advocate to hospital with focus on receiving maximum appropriate payment.
• Provide quality customer service to patients and abide by HIPAA guidelines to safeguard private information.
• Work independently in fast-paced environment to meet company goals and objectives.
• Use ARIA EHR software.

Assistant Medical Office Manager - Helping Hands Behavioral Center LLC - Savannah, GA

(2008-01 - 2014-12)

Promoted from Medical Receptionist to Assistant Medical Office Manager within 1 month of initial employment.

• Maintained day-to-day operations by following policies and procedures to achieve organizational goals.
• Trained new hires, supervised employees, provided guidance, and delegated duties.
• Processed payroll and billing, entered medical codes, and handled A/R and A/P.
• Interviewed employment candidates, selected new employees, and conducted 90-day reviews for new hires.
• Handled front desk duties - checked patients in and out, and faxed, scanned, and copied documents and records.
• Resolved customer complaints and answered customer questions.
• Negotiated customer complaints and answered customer questions to employees by motivating them to succeed and improve.
• Built effective relationships and stayed attentive to patients.
• Maintained confidentiality and privacy standards of protected health information.

Associate of Science Degree - Healthcare Management - Ultimate Medical Academy (2020)

Diploma - Medical Billing and Coding - Performance Training Institution (2012)